Whitescreen of death even with all plugins disabled.

  • I get the white screen of death when I try to edit any of the following:

    1. a new post
    2. a new page
    3. an existing post that offers ‘edit with elementor’ as an option
    4. an existing page that offers ‘edit with elementor’ as an option

    I have disabled all plugins except those that are elementor related.
    I have tried disabling Elementor and re-enabling it, and running the base plugin without the template and other addons.

    Elementor works on the production version of the site (although the plugins are different, and enabled on that site) as well as another domain that’s hosted on the same SiteGround account.

    I turned on debugging as requested, but don’t see any output from it (although I don’t know where to look).

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.28
    PHP Version: 7.0.14
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.7.2
    Site URL: https://staging4.seattledataforgood.com
    Home URL: https://staging4.seattledataforgood.com
    WP Multisite: Yes
    Max Upload Size: 98 MB
    Memory limit: 128M
    Permalink Structure: /blog/%postname%/
    Language: en-US
    Timezone: -8
    Debug Mode: Inactive

    == Theme ==
    Name: Advanced Twenty Seventeen Child
    Version: 1.0
    Author: SaturnSolutions
    Child Theme: Yes
    Parent Theme Name: Twenty Seventeen
    Parent Theme Version: 1.1
    Parent Theme Author: the WordPress team

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

    == Active Plugins ==
    Advanced Twenty Seventeen
    Version: 1.2.1
    Author: saturnplugins

    == Network Plugins ==
    Advanced Twenty Seventeen
    Version: 1.2.1
    Author: saturnplugins

    Elementor
    Version: 1.1.7
    Author: Elementor.com

    Elementor Addon Elements
    Version: 0.3
    Author: Webtechstreet.com

    Elementor Addon Widgets
    Version: 1.0.3
    Author: WPDevHQ

    Elementor Templater: ElemenTemplator
    Version: 1.0.9
    Author: WPDevHQ

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ianmseattle

    (@ianmseattle)

    Just realized I set debug active on the wrong site.
    Corrected system info follows:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.28
    PHP Version: 7.0.14
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.7.2
    Site URL: https://staging4.seattledataforgood.com
    Home URL: https://staging4.seattledataforgood.com
    WP Multisite: Yes
    Max Upload Size: 98 MB
    Memory limit: 128M
    Permalink Structure: /blog/%postname%/
    Language: en-US
    Timezone: -8
    Debug Mode: Inactive

    == Theme ==
    Name: Advanced Twenty Seventeen Child
    Version: 1.0
    Author: SaturnSolutions
    Child Theme: Yes
    Parent Theme Name: Twenty Seventeen
    Parent Theme Version: 1.1
    Parent Theme Author: the WordPress team

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

    == Active Plugins ==
    Advanced Twenty Seventeen
    Version: 1.2.1
    Author: saturnplugins

    == Network Plugins ==
    Advanced Twenty Seventeen
    Version: 1.2.1
    Author: saturnplugins

    Elementor
    Version: 1.1.7
    Author: Elementor.com

    Elementor Addon Elements
    Version: 0.3
    Author: Webtechstreet.com

    Elementor Addon Widgets
    Version: 1.0.3
    Author: WPDevHQ

    Elementor Templater: ElemenTemplator
    Version: 1.0.9
    Author: WPDevHQ

    @ianmseattle

    This appears to be closely related to the plugin in combination with our Staging tool.

    I believe that you are facing this issue because you are running a WordPress Multisite network on your staging4.seattledataforgood.com environment.

    The DOMAIN_CURRENT_SITE definition in wp-config.php (used by your staging4 site) is set with seattledataforgood.com. The same is the case with the production website.

    Our Staging tool does not support WordPress Multisite networks because the modification of the site names in the network database tables and wp-config.php file could not be modified on the fly.

    Thread Starter ianmseattle

    (@ianmseattle)

    SG Technical Support:

    I was able to reproduce the same issue by going to Pages > Then Home – Draft > Edit with Elementor. However, I was able to resolve the issue by adding the following to the staging copy’s .htaccess:

    Code: SubstituteMaxLineLength 10m

    After that there was no longer a blank page and the Elementor started working properly.

    Please clear your browser’s cache and you should be able to verify the same.

    Best regards,

    Mihail Kirilov
    Technical Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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