Who is the author of the review?

  • Resolved miguel

    (@miguelappstudio)


    1 year, 2 months ago

    Hello.
    congratulations on your work, this is a necessary complement.
    We are having problems with some of the reviews, the authors are leaving fake reviews about our products

    I would like to know who the owners of the reviews are and be able to contact them, worse when they are shown as ANONYMOUS, it is not possible to see who the author of the reviews is

    How can I find out who the author of the review is?

    In the “DISPLAY NAME” option, can we eliminate the possibility for the user to choose ANONYMOUS?

    can you help me ?

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for trying our plugin!

    Could you please share a screenshot of a reviews that you have problems with?

    Thread Starter miguel

    (@miguelappstudio)

    I can’t see who is the client to contact.
    If it is not possible, no problem, I will change the plugin.
    I like this plugin, but I need more control over reviews
    Thank you
    https://ibb.co/TkjDnyS

    Plugin Support pistachio6321

    (@pistachio6321)

    Sorry that I wasn’t clear in my previous message. I wanted to see a screenshot of reviews with the problem in WordPress admin dashboard. Could you please go to your WordPress admin panel, navigate to the “Reviews” page there, and take a screenshot of the reviews with the problem?

    Thread Starter miguel

    (@miguelappstudio)

    jjjjjjjjjjj
    I have already understood what you are trying to tell me @pistachio6321 , this section shows the author’s email.

    I didn’t realize that detail, now I can contact the client and try to resolve the problem that occurred.

    Thank you.

    It is incredible that I have been answering reviews of this Supplement for approximately 6 months, and I never looked at this detail, I can see the author of the reviews even if the user marks their rating with the name ANONYMOUS

    Thank you.
    I would like to know anyway, if it is possible to remove the name “ANONYMOUS” from the name choice, a review that shows the name ANONYMOUS does not look very professional

    Thank you for giving me your time, you have been very kind

    • This reply was modified 1 year, 2 months ago by miguel.
    Plugin Support pistachio6321

    (@pistachio6321)

    No worries! Unfortunately, it is not possible to remove the anonymous option. Please refer to this article on our support portal for more information: Is It Possible to Remove ‘Anonymous’ Option from Reviews

    Thread Starter miguel

    (@miguelappstudio)

    Thank you for your response and taking your time.
    This shows that you care a lot about your products.

    Don’t worry, I have thought better and it is convenient to have the ANONYMOUS name option,
    There are users who do not want to show their names and we must respect that.

    Thanks again for this amazing plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Who is the author of the review?’ is closed to new replies.