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Resolved bestminerals
(@bestminerals)

3 years ago
Hi
I wanted to reconnect my Woocomerce-Shop to my FB/Insta-Shop because of some sync issues. Know I’m getting the error message “Whoops, looks like something went wrong” after the last step.

The log says the following:
```
02-15-2022 @ 19:28:08 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
```
Does anyone know what I’m doing wrong? It would be very much appriciated if someone could help me out with this issue.

Viewing 15 replies - 16 through 30 (of 31 total)

← 1 2 3 →

Thread Starter bestminerals
(@bestminerals)

3 years ago

@conschneider thank you for your suggestion. This step didn’t help either.

Summer M.a11n
(@shrutiwpcom)

3 years ago

Hi there!

To investigate this further, please create a support ticket here: https://woocommerce.com/my-account/create-a-ticket/

On the same ticket please reference the forum link and what has been done so far.

Thanks!

Thread Starter bestminerals
(@bestminerals)

3 years ago

@lottieveronica @botarhythm do you have the “google site kit plugin” installed? If yes, try to delete it and try to reconect your woocomerce shop with Facebook. It helped on my side

Saravanan S, a11n
(@simplysaru)

3 years ago

Hi @bestminerals,

Thanks for the sharing solution on what worked for you.
botarhythm
(@botarhythm)

3 years ago
@bestminerals, @bestminerals

No, I didn’t use that one.
Still awaiting for the solution.
- This reply was modified 3 years ago by botarhythm.
voelgoed
(@voelgoed)

3 years ago

I have the same issue. None of the solutions worked thus far. Any other solutions?

Niall a11n
(@wpniall)

3 years ago

Hi @botarhythm @voelgoed,

As the solution worked for @bestminerals site but not with your sites, we’d like to take a look at your cases individually.

With that in mind and per the Forum FAQs, please each start a new thread and we can help give you more specific help there: https://www.ads-software.com/support/plugin/facebook-for-woocommerce/#new-topic-0

Thank you!

lottieveronica
(@lottieveronica)

3 years ago

@bestminerals I don’t use that plugin.

Mike W
(@nixiack8)

3 years ago

Hi @bestminerals,

We received your request in our Support ticket system and have replied to your provided email address. Please follow up with us in that ticket.

Thanks!

lottieveronica
(@lottieveronica)

3 years ago

I deactivated WooCommerce Google Analytics Integration and was then able to connect the FaceBook for WooCommerce plugin.

lottieveronica
(@lottieveronica)

3 years ago

And it’s broken again… sheesh. I tried fixing the issues with the catalog sync, disconnected and now I can’t connect again.

botarhythm
(@botarhythm)

3 years ago

I got a support ticket and tried the suggestion but the situation isn’t fixed yet.

I did also follow the action forum post from Con, however nothing be resolved too.

nathvi V. a11n
(@nathvi)

3 years ago

Hello @lottieveronica

I have responded to your post thread here, let’s follow up there.

@botarhythm Thanks for letting us know! If you have not replied to the ticket yet, please do. We will continue our communication via that email to continue helping you.

botarhythm
(@botarhythm)

3 years ago

Hello @nathv,

I just replied the email.
Thank you for the notice.

B C. a11n
(@battouly)

3 years ago

Thanks for the confirmation!