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Resolved

(@shelleysstuff)

I have two Facebook Business pages – one is already linked to Shopify. I want to link my new Facebook Business to my Woocommerce site. I’ve gone through the connection wizard and I get all the way to the dialog where it asks if you want to create an Ad. I click Done on this screen and I get this error message:

View post on imgur.com

Not very helpful! I already have MFA on my Facebook account, due to the other business account.

I’ve tried the reset plugin – didn’t work.

There is nothing in Woocommerce > Status > Logs

I’ve explicitly added the WooCommerce Integration System User into the Commerce accounts list with full access:

View post on imgur.com

What more can I try?

Thanks.

Status report below:


### WordPress Environment ###

WordPress address (URL): https://shelleysstuff.com.au
Site address (URL): https://shelleysstuff.com.au
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: tvk_
Total Database Size: 31.04MB
Database Data Size: 22.23MB
Database Index Size: 8.81MB
tvk_woocommerce_sessions: Data: 1.31MB + Index: 0.05MB + Engine InnoDB
tvk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tvk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tvk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_actionscheduler_actions: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
tvk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_actionscheduler_logs: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
tvk_adsw_activities: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
tvk_adsw_ali_meta: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
tvk_adsw_comments_hash: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_adsw_search_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_adsw_task_upload_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_adsw_variations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_commentmeta: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
tvk_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
tvk_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
tvk_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tvk_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
tvk_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tvk_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
tvk_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tvk_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tvk_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
tvk_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_options: Data: 6.05MB + Index: 1.08MB + Engine InnoDB
tvk_postmeta: Data: 4.42MB + Index: 3.95MB + Engine InnoDB
tvk_posts: Data: 2.34MB + Index: 0.55MB + Engine InnoDB
tvk_sgs_log_events: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
tvk_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
tvk_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
tvk_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
tvk_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tvk_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
tvk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tvk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tvk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tvk_wc_product_meta_lookup: Data: 0.20MB + Index: 0.31MB + Engine InnoDB
tvk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tvk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tvk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1710
mailpoet_page: 1
page: 8
product: 51
product_variation: 1277
revision: 17
shop_order: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.42
Facebook for WooCommerce: by Facebook – 2.6.9
Google Listings and Ads: by WooCommerce – 1.11.1
Jetpack: by Automattic – 10.6
MailPoet 3 (New): by MailPoet – 3.80.0
SiteGround Optimizer: by SiteGround – 7.0.3
SiteGround Security: by SiteGround – 1.1.3
Facebook for WooCommerce - settings tools: by SkyVerge – 1.0.0
WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.5
WooCommerce: by Automattic – 6.2.0
SiteGround Central: by SiteGround – 2.0.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 688
Oldest: 2022-02-06 08:45:25 +1030
Newest: 2022-02-15 20:53:20 +1030

Pending: 1
Oldest: 2022-02-16 00:51:06 +1030
Newest: 2022-02-16 00:51:06 +1030

### Status report information ###

Generated at: 2022-02-15 21:47:28 +10:30

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Daniyal Ahmed (a11n)
(@daniyalahmedk)

2 years, 9 months ago

Hi there,

Thanks for reaching out!

I understand that you can’t connect your website with Facebook at the moment. I just checked this issue on my end, and I found that I could reproduce this as well.

I’ve forwarded this issue to our development team here on GitHub. You can follow along on the progress for this issue here.

https://github.com/woocommerce/facebook-for-woocommerce/issues/2154

Let me know if you have any further questions, and I’ll be happy to help.

Best,

ueduard
(@ueduard)

2 years, 9 months ago

I have the same exact problem even with the default WordPress theme.

https://share.getcloudapp.com/BludA8zB – This video should be self-explanatory.

Plugin Support neilmccreadie a11n
(@neilmccreadie)

2 years, 9 months ago

Hi @ueduard

Please comment on, and follow the progress for the issue here:
https://github.com/woocommerce/facebook-for-woocommerce/issues/2154

Thanks!

aquilamendes
(@aquilamendes)

2 years, 9 months ago

Same problem, I’m following it on Github as informed, what an annoying situation, we can’t work with ads or product tagging due to this problem.

Plugin Support Brad P. a11n
(@snaacks)

2 years, 9 months ago

Hi @aquilamendes

Thank you for letting us know you’re experiencing the issue as well and for posting at, and following the Github issue.

I know awaiting an update on an issue like this can be challenging but we do appreciate all of your patience as we work to get this addressed.

daramayo
(@viandascook)

2 years, 9 months ago

Same problem here

Viewing 6 replies - 1 through 6 (of 6 total)

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