Why All Barclays Payments Are Declined

  • Resolved miziol

    (@miziol)


    2 years, 6 months ago

    I have a customers who tries to pay with the Barclays card and the payment is discarded every time, why?
    Some people repeat by paypal payments and others just leave

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @miziol ,

    I have a customers who tries to pay with the Barclays card and the payment is discarded every time, why?

    That’s odd. Can you send us screenshots of the Order notes section of the order? You will find the Order notes section on right side of orders page, please see screenshot: https://d.pr/i/iXJVV0

    You can use https://snipboard.io to send us a screenshot link.

    Thread Starter miziol

    (@miziol)

    https://snipboard.io/r5qMkj.jpg
    https://snipboard.io/FYgR2A.jpg

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @miziol,

    Thanks for sending over those screenshots. Are both of these orders from the same customer?

    If so, they very likely need to speak to their bank as the second screenshot shows a message saying that their card does not support this type of purchase

    I’m not able to find a WooCommerce Payments account connected to the https://plasticendcaps.co.uk/ website, we’ll need a fair bit more information in order to look at this closer.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Please also include the following information so we can get things rolling quickly:

    • The email address linked to your WooCommerce Payments account
    • The Order numbers for the orders included in the screenshots above
Viewing 3 replies - 1 through 3 (of 3 total)
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