Why aren't support ticket requests being responded to?

HI there,

I’ve submitted two support tickets — one over a month ago and the other over 7 days ago. I’ve received automated emails saying my support requests have been received.

Yet, there’s no action.

I log into my account and see my requests at:
https://support.shareaholic.com/hc/en-us/requests
and they both say “open” with nothing further.

Why is Shareholic asking us to go to the Support website to submit requests if they’re not being responded to?

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