Why buyer can open a disputes after the order is completed!

  • Resolved allofmalls

    (@allofmalls)


    4 years, 5 months ago

    I have one user who made many orders with many PayPal accounts, and once the order is completed, they always go to PayPal and open a dispute, and then PayPal block the amount of these orders, and then I have waited now for more than 20 days, and the money still blocked and not returned back to my available balance on PayPal, if we will work always like that, so sure I will only lose my time and may lose my money, please add the full amount of these completed orders back to my account.

    For now what should I do, and the customer support didn’t response my emails or messages or calls very long times, day and night, nothing work? what should I do?!!
    May should I disable the paypal method on my website?! and stop using paypal!

    My website products right now is only a digital products and games top up.

    Please tell me what should I do, I have replied for the disputes with details more than 20 days, and no updates, and today same person with new paypal account made orders and once it completed, again go and opened a disputes!!

    What should I do, This is a big amount and can’t wait long time.

Viewing 2 replies - 1 through 2 (of 2 total)

  • This doesn’t sound like an issue for this plugin at all.

    Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This is not a plugin issue at all. This is something you need to take up with PayPal directly, or with something like a consumer protection board or similar.

    Marking this as resolved, as this is not a plugin issue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Why buyer can open a disputes after the order is completed!’ is closed to new replies.