Why can’t I get my OWN WooCommerce account?

  • Resolved mmeadpond

    (@mmeadpond)


    6 years, 3 months ago

    Hello, I helped install a WooCommerce store on a website a couple of years ago–and now–with a new client I can’t seem to disconnect from the previous store owner. I do NOT want to have my financial credentials in with the former client’s profile. How do I fix this? Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Could you please contact us at WooCommerce.com > My Account > Tickets? We will be able to help you further there.

    Thread Starter mmeadpond

    (@mmeadpond)

    I did. I don’t know if others can absorb the 24 hour window of waiting. I have a client waiting on ME to get a complicated shipping rate up and going because of a promotion getting ready to kick off.

    I was told that the plugin Advanced Tables would do the trick. So I went to purchase it and I CANNOT disconnect from Linda G’s account. I spent 5 hours trying to do so–I’m pretty resourceful–but there are three pleading tickets waiting in the ticket area and no response yet. I don’t want my financial credentials buying the plugin to be co-mingled with someone I don’t even do business with anymore. Her financials are accessible to me, too.

    #1346054, #1345799 , #1345746 Are the tickets I generated yesterday. I know it was perhaps “overkill” but I am still anxious to get going!

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @mmeadpond,

    This is not the appropriate place for discussions concerning your WooCommerce.com account. I’ve looked at the tickets you opened and I can see that you’ve received responses to them.

    Please continue communication there and not here. I’m going to mark this thread as resolved now.

    Thread Starter mmeadpond

    (@mmeadpond)

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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