Why did you have to add your credits in the footer and destroy the good theme yo

also raised on prevous threads – e.g. https://www.ads-software.com/support/topic/its-a-pity-2/

Hello @wordzebra!

I apologize for the frustration this change must have caused you. I do understand that this is not a popular decision but we analyzed the product sustainability and growth and in order to further support the innovation and development we appeal to our users to further support our work by either recommending our product if they like it or financially via paying for the the PRO version. Moreover please consider that Neve is a customers funded project and without Premium product sales we can’t provide any updates whatsoever to the free product.

With that in mind we have decided that if you want to update to the newer version, you’ll either have to get the premium version to get the functionality or accept that some features would be missing. Alternatively, you’re free to continue to use the 3.2.x version for as long as you want.

If you think that Neve does not provide enough value to use it, I do understand and with the support of those that will do, we hope to increase the value over time thru new features to make it worth it for you too.

Have a great day ahead!

@thomhsb
@luciamarinescu

Yeah, quite awful. I solved the problem by reverting back to the previous version from a backup, and asked the same question here yesterday. Lucia kindly answered but refused to provide a code that would replace the new copyright. I guess it could easily be done with CSS if you search around, but that’s not the main point.

To the developers: it breaks the trust between you and your customers when you destroy the products they have been using – for no reason, without a warning, from one day to another. People would buy a premium version when their site starts to generate income and they need more from you, not because you decided to push them or destroy their site with something like that. This would make them hate you and search for alternatives.

“Improve the existing and make it pro options but limiting what was possible before is a marketing mistake.” – I agree 100%. I hope Neve will think about it, apologise, and bring back the old features, because the theme was good.

“Personally, I made my choice: goodbye Neve. It was nice to work with but because of this kind of surprises, I won’t take the risk to install this theme anymore.” – Quite logical. And they also need to understand that regardless if we’re using free or pro, we’ve put a lot of time ourselves into creating something with their products and they cannot destroy our work like that.

I 100% agree with the sentiment here. There are many free themes out there that provide ways to remove the footer credits… I don’t so much mind that the credits are there though, I DO mind that they popped up without warning, and in the process, completely killed the custom footer I had set up.

You get people to pay for a premium theme by enticing them with new features, not by screwing up their site without warning and them offering a way to pay their way back into something that works like it used to. You’ve pretty much guaranteed that I’d rather spend my money elsewhere.

Couldn’t agree more. To have it happen without warning is the very worst customer service. To publish a theme and say it is free and then to be sneaky about changing such a huge aspect of the theme, a reason why many of us had picked Neve, very bad customer service.

I will be researching another theme now.