Hello,
Thank you for contacting us. I checked your website, this is most probably because of a wrong setting with your merchant account or another plugin that conflicts with ours. I can assure you our plugin works correctly.
In order not to share sensitive information, please contact our in App chat support and tell them you wish your case to be escalated to the merchant success team.
Follow these steps to reach out to our help section from our Revolut Business App:
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)
Kind regards,