Why does my contact form not work? I am not getting emails.

Hello there,

Sorry you are having problems with email. Please have a look at this article and let me know if you still have problems.

https://www.megnicholas.co.uk/articles/cannot-send-email/

Hello, still not working.

My server does have wp mail I think,

since I go to DNS and I see

mail and TTL is 14400 and record type “CNAME”

thanks in advance

You need to check with your host that mail is enabled on your server. DNS settings are not relevant.

Yes it is enabled, maybe it has to do with something about permissions in file manager (cPanel)? what permission settings should I set mail to be?

I don’t know about that. What error are you getting is it ‘sorry your message was not sent’ or are you just not getting the message?

I was having the same problem but fixed it by following Meg’s older post that says:

The Email Will Not Send From Another Domain
Are you finding that all is well when you send from [email protected] to the recipient address [email protected] but not from [email protected]? It is likely that your email provider is not letting you send from any email address. When the contact form sends the email it will use the email address of the form filler as the ‘From Address’ in the email. Some email providers will not allow this because there is a possibility for abuse by spammers. If this is the case then you will need to fix the from address to one within your domain. On the settings screen of the contact form tick ‘Override ‘From’ Address :‘ and then enter an email address that you own in the ‘‘From’ Email Address :‘ box underneath. This will make all emails appear to come from you instead. You won’t be able to click the ‘reply’ button to quickly reply, but don’t worry, your form-filler’s email address will be in the message so you will know who to reply to. If you are not hap
py with this and want to be able to click the ‘reply’ button, consider using a third party SMTP provider along with an SMTP plugin like WP Mail SMTP for example.

This plugin doesn’t support a reply-to header?

That was an old post. It does support reply-to header.