why does the featured image of an article doesn’t appear when I share it on S M?

  • Resolved sdegheselle

    (@sdegheselle)


    7 years, 1 month ago

    Hello,

    I just started a wordpress website, using the sydney theme. I just Sumo Me to share my articles on social media. Recently I have experiencing some problems. When I want to share my two latest blogpost the featured image does not appear on social media. It just een empty space where the pic should be…
    When I share my former blogposts/ images or site with SumoMe there seems to be no problem. Just with the last two blogposts I made.
    I have tried everything like desactiving my plugin, delete them, install them again, … I don’t know what to do anymore.
    Can someone help me?

    With kind regards Sarah

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Sumo

    (@sumome)

    Hey @sdegheselle !

    Sumo relies on your Open Graph tags to determine what is shared and what your share numbers are. If you don’t have Open Graph tags setup, it will use your actual page URL/Title.

    For Twitter we support the following Twitter card tags in lieu of Open Graph tags:

    twitter:title
    twitter:image
    twitter:creator
    twitter:site
    twitter:url

    Check out our awesome FAQ that explains how Sumo works and what it Shares:

    Share & Open Graph – https://help.sumome.com/hc/en-us/articles/218518148

    Please make sure you read up on Open Graph tags and make sure you use the Facebook Debugger if your Facebook share information is not up to date.

    If you are still having any trouble, just create a support ticket from our help center and we will be more than happy to further assist ??

    https://help.sumome.com/hc/en-us/requests/new

Viewing 1 replies (of 1 total)
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