why I can’t activate Kadence AI

  • Resolved shrlife

    (@shrlife)


    9 months ago

    I wan to use Kadence AI, but every time I click it, it just refresh, how I solve it

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Eze

    (@chieze)

    Hi @shrlife,

    Thank you for reaching out.

    I understand you can’t activate Kadence AI.

    To activate Kadence AI:
    1. Navigate to your Dashboard > Kadence > Home
    2. Click on Activate Kadence AI
    3. You will be redirected to connect your website with your Kadence Account

    If you are trying to Activate Kadence AI from your Design Library, click on the Activate Kadence AI button. You will be redirected to Kadence > Home where you can click on the Activate Kadence AI button, and you will again be redirected to connect your website with your Kadence Account.

    Here is a screencast for your reference:
    https://share.zight.com/yAuBK5WY

    Can you confirm where on your website you are trying to activate Kadence AI that it just refreshes?

    In the meantime, to troubleshoot this, access your dashboard on a different browser and see if you can Activate Kadence AI as shown in the screencast provided. See more troubleshooting steps:
    https://www.kadencewp.com/how-to-troubleshoot-your-website/

    Here is also a guide on how to Activate Kadence AI:
    https://www.kadencewp.com/help-center/docs/kadence-ai/activating-kadence-ai

    I hope this helps. Please let us know how we can help further.

    Cheers,
    Eze

Viewing 1 replies (of 1 total)
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