Why is reply email filtered out from email headers?

  • Resolved Nico

    (@nico23)


    3 years, 11 months ago

    I recently switched to from Sparkpost to Mailpoet mainly for the free email sending for the time being. I use Contact Form 7 and previously I could just hit “reply” on emails that I actually got from my own website email [email protected], but it would automatically make it reply to the email the person entered in the form. I think that works because of email headers, and it seems the Mailpoet sending service filters those out.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @nico23,

    Sorry about that. This is due to some limitations when sending transactional emails with us.

    When you’re sending transactional emails with MailPoet 3’s sending method, an email will be sent to only one To email address, meaning that multiple ones are not supported. Furthermore, the MailPoet sending method does not support CC or BCC.

    Please go to MailPoet Settings > Advanced > Send all site’s emails with… and select “the default WordPress sending method” option. It should work again.

    Thread Starter Nico

    (@nico23)

    My entire point of using your sending service is to send all mails with your service.

    Unless I understand this wrong, this is horrible advice. Using “the default WordPress sending method” as you suggest will NOT just work again but rather send my mails into a void, or worse get my domain marked at spammer because I do not have email setup properly for my server.

    Sparkpost (and my guess most other transactional email sending services) do not have this limitation.

    Hi Nico,

    Sorry about that. This is something we’re willing to improve in the future.

    You can also use an SMTP plugin for WordPress. We suggest some good ones here: Top 3 SMTP Plugins for WordPress Compared

    Thread Starter Nico

    (@nico23)

    Well you lured me in with the free unlimited sending, and your “ditch your SMTP plugin” advertising. Quite ironic how you now suggest an SMTP plugin. Can you confirm that those mentioned do not have this limitation? I just assumed it. I am just too used to just hitting “reply”.

    You did not mention this limitation somewhere prominent. Is it even buried in the terms somewhere? It’s boils down to me having to copy pasta emails from the body.

    Sparkpost lured me in with 10000 free emails a month but then got greedy and limited it to 500 that I would have possibly reached this month without even having a newsletter. I think there are solutions out there where I easily stay inside the free limitations for now. Here goes another case of “too good to be true” … Would not surprise me if you have something similar planned.

Viewing 4 replies - 1 through 4 (of 4 total)
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