Why is the Confirm button needed after payment?

Hi there,

Thanks for reaching out!

It sounds like after an order is placed with PayPal Checkout on your site, the order status isn’t changed to “processing” or “completed” until a Confirm order button is clicked, does that sound right?

Can you please specify where exactly that Confirm order button is located? I wasn’t able to replicate this behaviour on my test site – after placing an order on the checkout page via PayPal Checkout, I’m redirected to the order confirmation page:

https://d.pr/i/ExULfE

The site is notified about a successful payment and the order status is set to “processing”:

https://d.pr/i/QAhtFN

https://docs.woocommerce.com/document/managing-orders/#order-statuses

The order status will only be changed to “completed” automatically if all purchased products are virtual and downloadable.

There is more than one payment option in PayPal Checkout, so please take screenshots, upload those to a service like https://snag.gy and paste links here.

You may also want to make sure that the “Payment action” is set to “sale”, not “authorize”:

https://docs.woocommerce.com/document/paypal-express-checkout/#section-7

I hope this helps!

Hi there,

We haven’t heard from you in a while so I’ll be marking this thread as resolved.

Feel free to open a new thread and link to this one if you have further questions though.

Have a wonderful day ahead!

Hi Grigorij,

Thank you for your reply and sorry for my late answer. I needed to experiment a little before I could follow up.

We are using WooCommerce PayPal Checkout Gateway version 2.1.1.

Here are my settings:
https://snipboard.io/0evDk7.jpg
https://snipboard.io/kGXdOI.jpg

Here’s what the customer gets on a single product page:
https://snipboard.io/HfvLpn.jpg

“Debit or Credit Card” opens this form below the button:
https://snipboard.io/Q1Zgn2.jpg
https://snipboard.io/CNrDwn.jpg

Once details are entered and payment is validated, the following page opens:
https://snipboard.io/IV69o5.jpg

Now here is the issue: usually returning from a successful payment means that the order is over.

Here they still must click on “Place order” (after payment was processed!), otherwise nothing happens. No actual payment, no notification of the order, no pending order on the order page:
https://snipboard.io/7X5CSL.jpg

A wonderful day to you too!

Thanks for the details @enode.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

If you’d prefer to send this directly, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thank you for your reply.

Please find below the requested information.

Best regards,
Phil

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Hi Phil,

Thanks for your reply.

From what I’m gathering, when a customer clicks on the “Debit or Credit Card” option from the single product page, a form loads where they can enter in their credit card information. Once they enter this information and click “Continue”, they are then directed to the order page to “Place Order”.

You mentioned that “usually returning from a successful payment means that the order is over.”

I’ve been able to confirm that this is the default behavior of the plugin, and the process you and customers are navigating through is expected. When customers enter in their information on the credit card form, payment is not actually being taken at that point, so they wouldn’t be returning from a successful payment at that point. They would still need to go to the order/checkout screen to officially place the order.

I have tested this on a default installation, and what you are describing is the expected behavior. Here’s a screenshot of the same page I landed on after entering in credit card details on the product page and selecting “Continue”:

I do understand that this is confusing customers, but it would require further customizations to alter this behavior.

I hope this helps clarify, and please do let us know if you have any further questions.