Why Order status changed automatically

  • Resolved diepbui4157

    (@diepbui4157)


    1 year, 8 months ago

    Hi admin,

    I have a question. This morning, I got some orders from some weird customers. They put the incorrect card number or wrong CVV then the the status of the orders changed to failed. But then suddenly, the status change from Failed to Completed automatically without my action. Is there anything wrong with it? Customer put the wrong card number then Stripe charged successfully, and then Order status changed from Failed to Completed.

    Thanks and best regards,

    Diep Ba Bui

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    the status of the orders changed to failed. But then suddenly, the status change from Failed to Completed automatically without my action

    To help you to investigate, please provide us with the following information:

    Let us know what you find.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Why Order status changed automatically’ is closed to new replies.