why poster image is not coming in my web stories in wordpress?

Hello @gauravpandey thanks for opening your topic. I’d be happy to look into this for you if you could provide the following information:

1. Your Site Health information or You can share privately if you prefer via this form.
2. Did you place these on your site using a Web Stories block within the WordPress editor?
3. Were these originally displaying correctly or have they been like this since you placed them on your site?

1. Your Site Health information or You can share privately if you prefer via this form.
Answer – Site Health is coming as GOOD (Please https://drive.google.com/file/d/16ClMYgcRZ4yChA85kRD28fYGC8eJwQfI/view?usp=sharing)

2. Did you place these on your site using a Web Stories block within the WordPress editor?
Answer – Yes, I have used the Web Stories block within the WordPress editor.

3. Were these originally displaying correctly or have they been like this since you placed them on your site?
Answer – No, the Poster image is not displaying at all. Though it is updating properly in the editor. I created a video of the issue. You can check the same with the below link;

https://www.youtube.com/watch?v=ha2W4_xkIwU

@gauravpandey thank you for all the information that’s been very useful. We have identified that this issue is due to a conflict with the ‘Conditionally display featured image on singular pages and posts‘ plugin.

When this plugin is active it stops Web Stories from saving poster images. If you add your poster image, update then refresh you will see that it has not saved. If you now disable the ‘Conditionally display featured image on singular pages and posts‘ plugin and try to add your poster image now and update it will save.

You can then refresh your site page and the images should then display. You can also then enable the plugin once more and it won’t affect the poster images you added whilst it was disabled but be aware that if you try adding or changing any other poster images in Web Stories with this active then you will face the same issue again and will need to disable before adding poster images.

I would recommend reaching out to the plugin support about this to see if they can get that fixed but in the meantime you will need to disable that plugin while adding Web Stories poster images.

Please confirm with me that this works for you and let me know if you have any further questions.

@adamdunnage Thankyou for this quick help. I disabled the ‘Conditionally display featured image on singular pages and posts’ plugin and web stories poster images are coming properly now on my site. I really appreciate this quick support. Thankyou once again ??

@gauravpandey You are very welcome. Glad to hear this is now working for you. If you have some spare time we’d love to hear your thoughts on the plugin by leaving a review.

Done that Adam. 5 star for the quick support. Thanks again.

Really appreciate the feedback thanks so much. Good luck with your site and Web Stories.