Why should I update if it’s not up to date?

  • Am I alone in thinking it bizarre for a company to keep bringing out updates that are not compatible with the latest WordPress? This is the second time I’ve been notified there is an update to AddThis only to be warned when I look at the update details –

    “Warning: This plugin has not been tested with your current version of WordPress.”

    I am using the latest version of WordPress. Which is what I’m supposed to do and surely the vast majority of people are on the latest version. As most WordPress updates include security improvement and fixes it’s irresponsible not to.

    So why is this update only been tested with a version 2 versions back?

    The first time it happened I complained to tech support, but it’s happened again. It seems inconceivable to me that a company would only test their latest update on a platform 2 versions old. Can this be explained please? Why should I be expected to take any risk of updating when the company hasn’t tested it on the latest WordPress which the majority of users surely are using?

    Cheers ??

    Andy

Viewing 4 replies - 1 through 4 (of 4 total)

  • Agreed. We see this all the time with plugins. What we do is wait. If it’s not a critical update or contains security patches or some fix we feel is vital to our site, they we wait and watch the support forums and see what issues that may arise. The other thing we do is use a development environment, where we do our own testing. This is absolutely necessary and, in fact, use it for all plugin updates regardless if they say they have been tested with the correct version of WP or not. Not to dis AddThis, but we had an issue with this plugin in the past, so we only update if and when it gets the all clear on our DEV environment. If you’re worried about security issues arising from not updating, grab a security plugin like Wordfence and you’ll be good.

    Hope this helps,
    Cheers,
    Bill

    Thread Starter Whitegoodshelp

    (@whitegoodshelp)

    Exactly, I had in issue with AddThis update too last year. A new update came, I updated and it took my site offline. That’s why this is extra annoying. What they are saying is they haven’t even tested it on the latest WordPress (which frankly I find very hard to believe).

    Thread Starter Whitegoodshelp

    (@whitegoodshelp)

    Can I respectfully ask why I haven’t received an official reply? I’m paying good money every month and have done for years for this service. All I want to know is when you implement an update why do I get warned that you haven’t tested it on the latest WordPress despite the latest WordPress having been out for some time?

    The only reason I can come up with for the warning is that the update has been tested on the latest version but isn’t 100% compatible and you’d rather not say? It’s impossible to believe that no one has bothered to test it.

    Having previously applied an Addthis update which took my site offline I don’t think my question is remotely unreasonable.

    Many thanks

    Yep… I deactivated and reactivated my other plugins one at a time on my main site just to see if there were any conflicts. After finding none, I “fixed it” by uninstalling most recent version of “Share Buttons” and reinstalling older version of “AddThis”. Not fun on nearly 50 sites after clients complained of losing the feature after updating it. It’s certainly not a “theme” issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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