Why such an awful support here?

Hi @recons,

We sincerely apologize for the delay in our responses as we have quite a lot of backlogs in free support, sorry that it took time to reach your submitted issues:

https://www.ads-software.com/support/topic/invalid-characters-in-username/
https://www.ads-software.com/support/topic/email-notification-translation-and-profile-problem/

Thanks.

So far I have had awesome support, considering I paid nothing yet for any plugin.

Just in case you missed it, here is their support policy:
https://ultimatemember.com/support-policy/

@bizfundi @recons I have paid for full package and I am not very happy with the support. I think it should be better documentation and response here instead of trying to hide things that does not work by telling users to contact them directly. If things does not work please be open with it and your customers will become happier to know you are working on a solution.