Widget disappeared

Forgot to mention – I also installed Rank Math today – but deactivating it made no different, nor did clearing Autoptimize cache.

And again – just like last time… the next morning it’s magically working again ??

Is this a perhaps fix that gets applied by the devs at the Webshoplogic end?

…and today it’s disappeared again ??

Plugins that updated in the meantime were WP Forms, CleanTalk Anti-Spam and RankMath. But deactivating all of those didn’t help, so I don’t think the issue is related to a conflict with another plugin.

For a short time the widget was showing only with Chrome for Android, but now it isn’t working even in that browser.

@webshoplogic any ideas?

I believe I know what’s causing this – it’s a combination of whether a VPN is being used and which protocol.

If viewing the website from a PC that uses ExpressVPN, when connected to certain servers that use the OpenVPN TCP protocol, the widget does not appear.

Switching to a different protocol usually fixes it, but results vary depending on which VPN server is connected.

I’ve never encountered anything like this before! It’s almost akin to some sort of ‘geoblocking’ effect.

I can’t imagine what the problem is, it would be nice to see the “place” of it when it’s not visible.
Does the whole widget disappear or just the content of it? So the header is visible?
In HTML source code, is there something from Widget?

Hi @webshoplogic

The whole widget disappears from the header, and apart from that, the header appears normal.

With regard to the HTML source, what should I be looking for, eg. I can see:
<script id=’google_cse_v2-js-extra’>var scriptParams = {“google_search_engine_id”:”[i’ve deleted the ID from this copy/paste]”};</script>

But if that’s what you mean, it’s still there in the source, even when the widget isn’t visible.

Thanks for the feedback.