Widget not found! Error for IPs other than the specified one.
-
Dear Support Team,
I hope this message finds you well. I am currently facing an issue and would appreciate your assistance.
I have restricted access to the WordPress admin panel to a specific IP address. When I configure the plugin within the admin panel using this designated IP, everything works correctly, and the widget is displayed as expected.
However, when I try to access the widget from IPs other than this specific one, I receive the following error message:
Widget not found! Probably it is already deleted or there is typo in its ID. We suggest that you log in to the Trustindex system and follow the widget configuration instructions. Or, if you don’t have an account, create one for free at https://www.trustindex.io
Below, I have included the relevant data from the admin panel. I would greatly appreciate it if you could review this information and advise me on how to resolve the issue.
Thank you in advance for your help.
Best regards,
YuriURL: https://sell-fr.allu-official.com
MySQL Version: 8.0.28
WP Table Prefix: wp_
WP Version: 6.4.5
Server Name: sell-fr.allu-official.com
Cookie Domain: sell-fr.allu-official.com
CURL Library Present: Yes
CSS path: /home/kusanagi/kusanagi_html/DocumentRoot/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.2.8
Memory Usage: 52.05MB
Memory Limit: 6144M
Max Upload Size: 16M
Max Post Size: 16M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 120 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 12.4.1
Options:
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"name": "\"Allu\"",
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"address": "3 Rue du Faubourg Saint-Honor\u00e9 2\u00e8me \u00e9tage, 75008 Paris, France",
"rating_number": "345",
"rating_score": "4.7",
"timestamp": 0
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Reviews: [
{
"id": "1",
"hidden": "1",
"user": "Rapha\u00ebl \u201cGrand voyageur\u201d Momperousse",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjUBUG1JmuBje1XXrhDMg_kdt3pcraFlKuCSegSFXQiIqnQ0_xE=s120-c-rp-mo-ba2-br100",
"text": "Vraiment \u00e0 fuir !! Aucun professionnalisme chez eux, ils vous font vous d\u00e9placer cependant ils pourrais vous faire une premi\u00e8re estimation \u00e0 distance, afin de vous proposer un prix de rachat honteusement bas pour des articles neufs jamais port\u00e9 ! Ils profitent de la mis\u00e8re des gens",
"rating": "1.0",
"highlight": null,
"date": "2024-11-05",
"reviewId": "ChZDSUhNMG9nS0VJQ0FnSUMzMXVPRk5nEAE",
"reply": ""
},
{
"id": "2",
"hidden": "0",
"user": "Fabrice Quinquenel",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWd6XUi07-ZparxxJzY4Y2uOj9HG75Ik27uX9gdQTo29TBAij93=s120-c-rp-mo-br100",
"text": "Tr\u00e8s bon service, super pro, dispo et\nRdv le Samedi tr\u00e8s facile et agr\u00e9able, paiement tr\u00e8s rapide, je recommande \u00e0 200%",
"rating": "5.0",
"highlight": null,
"date": "2024-11-04",
"reviewId": "ChdDSUhNMG9nS0VJQ0FnSUMzcXYyU25RRRAB",
"reply": "Un grand merci pour votre \u00e9valuation, ce fut un plaisir de vous proposer notre service de rachat.\n\nNous restons disponibles pour toute autre demande.\nBien \u00e0 vous,\nL'\u00e9quipe ALLU France"
},
{
"id": "3",
"hidden": "0",
"user": "Sabrina Sauzet",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocK9xNlMbEqd66I5dmW0o_QU_P30qqHGVR0YkJC0CRatmbbIvQ=s120-c-rp-mo-ba3-br100",
"text": "Nous avons \u00e9t\u00e9 tr\u00e8s bien re\u00e7u, prix correct,\nExplications, tr\u00e8s sympathique, adress\u00e9 \u00e0 avoir dans son portable.\nJe referai appelle \u00e0 eux.",
"rating": "5.0",
"highlight": null,
"date": "2024-11-02",
"reviewId": "ChZDSUhNMG9nS0VJQ0FnSUMzeExMeFpnEAE",
"reply": "Un grand merci pour votre \u00e9valuation, ce fut un plaisir de vous proposer notre service de rachat.\n\nNous restons disponibles pour toute autre demande.\nBien \u00e0 vous,\nL'\u00e9quipe ALLU France"
},
{
"id": "4",
"hidden": "0",
"user": "V \u201cVera\u201d H",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKmmaKfIWmly2bQz8eVVr381u9uQlaTKmciS6oFqrHZ0eExmQ=s120-c-rp-mo-br100",
"text": "Excellent accueil , parfaite \u00e9valuation, encaissement au top \ud83d\udc4c merci",
"rating": "5.0",
"highlight": null,
"date": "2024-10-31",
"reviewId": "ChZDSUhNMG9nS0VJQ0FnSURYeC1feGJBEAE",
"reply": "Un grand merci pour votre \u00e9valuation, ce fut un plaisir de vous proposer notre service de rachat.\n\nNous restons disponibles pour toute autre demande.\nBien \u00e0 vous,\nL'\u00e9quipe ALLU France"
},
{
"id": "5",
"hidden": "0",
"user": "Jam Birdies",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocInbkaUTOTmk_ofKHxkoKq9v1f0bzulMXPrckn6oz5H_zEHEw=s120-c-rp-mo-br100",
"text": "J'ai eu la chance d'avoir Kseniia qui a \u00e9t\u00e9 d'un professionnalisme hors norme, d'une gentillesse, et j'ai eu le plaisir de l'avoir pour mes transactions. N'h\u00e9sitez pas. Vous \u00eates entre de bonnes mains!",
"rating": "5.0",
"highlight": null,
"date": "2024-10-30",
"reviewId": "ChZDSUhNMG9nS0VJQ0FnSUNYOXAzdUlnEAE",
"reply": "Un grand merci pour votre \u00e9valuation, ce fut un plaisir de vous proposer notre service de rachat.\n\nNous restons disponibles pour toute autre demande.\nBien \u00e0 vous,\nL'\u00e9quipe ALLU France"
},
{
"id": "6",
"hidden": "1",
"user": "etienne BERNARD",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLEU5L-MYWq4Pbwjsh8CvCumlKYbJSRVMJi0sBhzIkk66BiRw=s120-c-rp-mo-br100",
"text": "Bonjour,\nje reviens d'un rdv pour lequel je regrette vraiment de m'\u00eatre d\u00e9plac\u00e9 sur place tant le niveau des prix propos\u00e9s \u00e0 l'achat est bas. L' accueil et le contact avec la personne qui m'a re\u00e7u \u00e9taient bons et sympathiques mais l'estimation du prix d'achat pour cette montre Herm\u00e8s Cape Cod automatique peu s\u00e9rieux et 4x inf\u00e9rieur \u00e0 celui propos\u00e9 par une autre plateforme... Mieux vaut demander une premi\u00e8re estimation sur base de photos pour \u00e9viter de vous d\u00e9placer pour rien et remplir le questionnaire tr\u00e8s d\u00e9taill\u00e9 qui est demand\u00e9 \u00e0 l'entr\u00e9 pour \u00eatre re\u00e7u. Je cherche l'endroit sur le site qui permet d'\u00e9liminer mes infos personnelles mais je ne le trouve pas... J'ai recu depuis un mail me confirmant la suppression de mes donn\u00e9es perso apr\u00e8s avoir t\u00e9l\u00e9phon\u00e9 \u00e0 la boutique pour l'obtenir et esp\u00e8re que cela soit bien effectif.",
"rating": "2.0",
"highlight": null,
"date": "2024-10-29",
"reviewId": "ChdDSUhNMG9nS0VJQ0FnSURYMU5LRjdRRRAB",
"reply": "Bonjour Monsieur Bernard,\nComme \u00e9voqu\u00e9 ensemble au t\u00e9l\u00e9phone, nous vous confirmons que toutes vos donn\u00e9es personnelles ont \u00e9t\u00e9 supprim\u00e9es de nos syst\u00e8mes.\n\nNous prenons note de vos remarques concernant votre exp\u00e9rience et regrettons sinc\u00e8rement que notre estimation n'ait pas r\u00e9pondu \u00e0 vos attentes. Nous sommes ravis de savoir que l'accueil et le contact sur place ont \u00e9t\u00e9 \u00e0 la hauteur de vos esp\u00e9rances, mais nous comprenons \u00e9galement l'importance d'une \u00e9valuation en ad\u00e9quation avec vos attentes. Nous esp\u00e9rons avoir l'opportunit\u00e9 de regagner votre confiance. Si vous souhaitez discuter de votre exp\u00e9rience plus en d\u00e9tail ou si vous avez d'autres pr\u00e9occupations, n'h\u00e9sitez pas \u00e0 nous contacter directement.\n\nCordialement,\nL'\u00e9quipe ALLU France"
},
{
"id": "7",
"hidden": "0",
"user": "Laureen Bauer",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIXoCpzWmmzBYPqgLeOmjkW-vG-bromAivWRzPfmZhar04N8Tk=s120-c-rp-mo-br100",
"text": null,
"rating": "5.0",
"highlight": null,
"date": "2024-10-29",
"reviewId": "ChdDSUhNMG9nS0VJQ0FnSURYbGRyOWpBRRAB",
"reply": ""
},
{
"id": "8",
"hidden": "0",
"user": "Yas",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocL7sWXtgo7TU2ZY8gN5EGl9vKQuQiaoJcy1ilu4BgTRZI9OQg=s120-c-rp-mo-br100",
"text": "J\u2019ai \u00e9t\u00e9 accueilli par Timol\u00e9on et franchement super sympathique, serviable et accueillant ! Je vous recommande vivement de venir d\u00e9poser vos affaires de luxe chez Allu ;)",
"rating": "5.0",
"highlight": null,
"date": "2024-10-29",
"reviewId": "ChdDSUhNMG9nS0VJQ0FnSURYaGJ2U19BRRAB",
"reply": "Un grand merci pour votre \u00e9valuation, ce fut un plaisir de vous proposer notre service de rachat.\n\nNous restons disponibles pour toute autre demande.\nBien \u00e0 vous,\nL'\u00e9quipe ALLU France"
},
{
"id": "9",
"hidden": "1",
"user": "Bla-Bal Diet",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIN7GttyTrTNXtdKR1CIV8BU272ZuQ8aol9F7_hyYoIG3uCtA=s120-c-rp-mo-br100",
"text": "Personnel tr\u00e8s sympa et professionnel, mais par contre proposer -80% sur le prix initial sur un produit NEUF acheter y a 3mois je trouve \u00e7a ind\u00e9cent. On a fait 1h30 de route pour qu\u2019on nous propose un prix honteux \u00e0 dire carr\u00e9ment, je trouve pas \u00e7a correct. \u00c0 ce stade faite des estimations en visio pour \u00e9viter au gens de ce d\u00e9placer pour rien.\n\nEt je suis pas la seul \u00e0 le dire dans les commentaire j aurais du les ecouter\n\nEt si vous prenez la d\u00e9cision d\u2019y aller quand m\u00eame faite tr\u00e8s attention, Ils ont oubli\u00e9 de nous rendre les tickets et les cartes d\u2019authentification. Heureusement qu\u2019on a regard\u00e9 mais malheureusement ils ont quand m\u00eame gard\u00e9 les petits cartons",
"rating": "1.0",
"highlight": null,
"date": "2024-10-28",
"reviewId": "ChdDSUhNMG9nS0VJQ0FnSURYOGJxUzh3RRAB",
"reply": "Bonjour,\nNous sommes d\u00e9sol\u00e9s d'apprendre que votre exp\u00e9rience n'a pas \u00e9t\u00e9 \u00e0 la hauteur de vos attentes et nous comprenons parfaitement votre frustration. Nous tenons \u00e0 vous pr\u00e9senter nos excuses pour l'estimation qui n'a pas r\u00e9pondu \u00e0 vos esp\u00e9rances ainsi que pour l'oubli des documents lors de votre visite. Nous vous avons contact\u00e9 directement afin de r\u00e9soudre cette situation au mieux. Nous avons pris note de votre retour et avons d'ores et d\u00e9j\u00e0 pris les mesures n\u00e9cessaires pour \u00e9viter que cela ne se reproduise.\nNous esp\u00e9rons avoir l'opportunit\u00e9 de regagner votre confiance. Si vous souhaitez discuter de votre exp\u00e9rience plus en d\u00e9tail ou si vous avez d'autres pr\u00e9occupations, n'h\u00e9sitez pas \u00e0 nous contacter directement.\nCordialement,\nL'\u00e9quipe ALLU France"
},
{
"id": "10",
"hidden": "1",
"user": "Maxime Ricard",
"user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIZorv2SFl_UDdzTDJEW8n59snOyX-CrUCB-lomnBn7PvbIsA=s120-c-rp-mo-br100",
"text": "Nullissime, on m\u2019a propos\u00e9 un prix de rachat tellement d\u00e9risoire.\nEnseigne \u00e0 \u00e9viter. Passez votre chemin .",
"rating": "1.0",
"highlight": null,
"date": "2024-10-26",
"reviewId": "ChZDSUhNMG9nS0VJQ0FnSURYLW8tOWRnEAE",
"reply": "Bonjour Monsieur,\nNous sommes navr\u00e9s d'apprendre que votre exp\u00e9rience n'a pas \u00e9t\u00e9 \u00e0 la hauteur de vos attentes. Nos prix sont d\u00e9termin\u00e9s en fonction de notre historique d'achat aupr\u00e8s de nos 170 bureaux dans le monde, ainsi que de la demande actuelle de notre march\u00e9.\n\nNous nous effor\u00e7ons de proposer des prix comp\u00e9titifs et justes, cependant nous nous excusons si la proposition de rachat faite pour votre article n'\u00e9tait pas \u00e0 la hauteur de vos attentes cette fois-ci.\n\nNous esp\u00e9rons avoir l'opportunit\u00e9 de regagner votre confiance. Si vous souhaitez discuter de votre exp\u00e9rience plus en d\u00e9tail ou si vous avez d'autres pr\u00e9occupations, n'h\u00e9sitez pas \u00e0 nous contacter directement.\n\nCordialement,\nL'\u00e9quipe ALLU France"
}
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Active Theme: 国際化ベーステーマ 1.0
Plugins:
Advanced Custom Fields (6.2.5 - active)
All in One SEO (4.5.5 - active)
Broken Link Checker (2.2.4 - active)
Classic Widgets (0.3)
Easy WP SMTP (2.2.0 - active)
Health Check & Troubleshooting (1.7.0 - active)
Lazy Blocks (3.5.1 - active)
MW WP Form (5.0.6 - active)
Nanboya Google Reviews (0.0.1 - active)
Nanboya Market Price (0.0.1 - active)
Really Simple CSV Importer (1.3 - active)
Redirection (5.4.2 - active)
Smart Custom Fields (4.2.2 - active)
TablePress (2.2.4 - active)
User Role Editor (4.64.1 - active)
Widgets for Google Reviews (12.4.1 - active)
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WP Activity Log (4.6.4 - active)
WP File Manager (7.2.2)
WPML Media (2.7.3 - active)
WPML Multilingual CMS (4.6.9 - active)
WPML String Translation (3.2.9 - active)
Yoast Duplicate Post (4.5 - active)
Viewing 2 replies - 1 through 2 (of 2 total)
-
Hi Yuri,
Thank you for reporting this issue.
We’ve just released an update, and the latest version v12.4.2 should fix the problem.
Please update the plugin to this version and let us know if everything works correctly on your end.
If you have any questions, we’re here to help.Best regards,
Laca from Trustindex
Viewing 2 replies - 1 through 2 (of 2 total)
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