widget updates wont connect to server

  • Resolved Wicstun

    (@wicstun)


    11 years, 9 months ago

    This message has just started appearing on 1 of my sites when I try to update plugins https://www.discovering-our-countryside.co.uk
    ERROR: There was an error connecting to the server, Please verify the settings are correct.
    I have found this problem in forums but all are old and I have tried all their suggestions without success
    I have been in communication with my Virtual server provider they have suggested several things – mainly file permissions but none have worked.
    I have set up ‘shadow’ site on .com version I copied site here on server then ‘re-installed’ all wordpress files by copying unzipped files to relevant direcotry just keeping my theme files etc
    I then deleted all plugins except those in wordpress install – again still not able to connect
    I have another wordpress site on this server it still works fine!

    As you can see I have done a lot of ‘fault’ finding on this – to no effect. I know I can install plugins bu other method – but I really need a cache plugin on site and it will not work if it cannot access server to set it up!!!

    Any help from an expert would be most welcome

    Thanks Mark

Viewing 6 replies - 1 through 6 (of 6 total)

  • This is a server issue. Contact your hosts about it.

    Thread Starter Wicstun

    (@wicstun)

    I have spoken to them about it – can you give me any suggestions as to what the issue might be? So I can sound ‘knowledgeable’ when I do?

    It sounds like there might be a DNS issue at their end.

    Thread Starter Wicstun

    (@wicstun)

    As per usual when a particular supplier cannot find a problem they start saying it is not there fault / area response from them:

    As my colleague has previously stated, WordPress plugins are beyond support. We will not be able to help with the configuration of the plugins.

    All we can help with is making sure that you are running the domain and subdomain as “FastCGI Application” and that you have the correct owner and group set for the necessary folders which I have provided for you previously in this ticket.

    I have already done and checked this – also just rebooted server still not able to access via wordpress plugin update for 2 sites but another site is still fine – on same Virtual Server and all same settings as per what they recommend!

    So how do I find fault now!?

    This has nothing to do with plugins per se. They need to explain why their server cannot connect to www.ads-software.com. There’s nothing we can do about it at this end.

    Thread Starter Wicstun

    (@wicstun)

    Oops! I found the problem – but still something linked to server initially! When problem first occured I search for answer and found various suggestions which I tried one of which was following code

    //** overides file ownership issues with updates
    define(‘FS_METHOD’, ‘ftsockets’);
    define(‘FS_CHMOD_DIR’, (0755 & ~ umask()));
    define(‘FS_CHMOD_FILE’, (0644 & ~ umask()));

    This had no effect when I entered – but I tried so many things forgot to remove them all – but eventually came back to this and questioned need once I had changed all file ownerships on server so removed and Hey Presto connected again!
    But something caused this to occur in first place – possibly on server!

    But suppose it will be something will never know – interestingly had a problem with a moodle install which I trace to a file permission error being changed which I had DEFINITELY not changed!

    Anyway thanks for you help

    Mark

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘widget updates wont connect to server’ is closed to new replies.