Widget View & Lower part of Settings window not shown in Admin

Hi,

Please check if you have any javascript errors in your browser console. Can you send a screenshot?

Thanks!

Hi, I have the same issue.
When click on the Settings link in admin tool bar some Options aren’t loaded as shown in screenshot below.

Hi,

As I can see you have javascript errors on your admin panel. When you fix them it will start functioning correctly.

You can try to use google chrome for your admin panel, it might work correctly.

Thanks!

Hi,

My screen looks just like that of
michelberdyn (@michelberdyn) above.

I installed this plugin months ago, and it worked as far as this screen goes.
I deactivated it for other reasons (including where to display yet to be decided). I may have gone so far as to uninstall it.

But about a month ago (maybe more), I updated it.
Then thought I’d have another look at where to place it.
It was then that I noticed that it was not displaying all the options for choices of languages (i.e. checkboxes for each language), that it had done before.

I thought this might have been due to the previous version, leaving its settings intact when either deactivated, and/or uninstalled, but then they were getting in the way, or not functioning after the re-activation and/or re-install. This may be caused by a change in the structure of how nthe settings are stored, so the plugins thinks the data is there, but can not access it. Just one possibility.

But I have not updated or changed the browser (nor the whole operating system) between the installation of the functional plugin, and the activation of the problematic plugin.

So this suggests that (as you have referred to) if there is a problem with javascript, then it is due to an alteration of the plugin, and not something inherent in the users system.
The alteration to the plugin may well work just fine on a browser with updated javascript features, but that means the alteration had been made and also that it depends on a more recent version of javascript (even though it originally worked well enough with older versions of javascript).

I hope this information helps in diagnosing the problem.
Thank you

Hi,
as you can see in the screenshot below, all JavaScript Errors are fixed but the issue is still there.
So I think the Suggestion of MKSnMKS (@mksnmks) couldn’t be that wrong.

Just to note.
It wasn’t me that marked this issue as resolved.
Replied to – yes.
Resolved – mmm.
Bit like the shop attendant filling in the customer satisfaction survey.

Lets keep on plugging on (so to speak).

Hi,

I’ll need to be able to access your admin panel to check, you can use our Live Chat to send access info.

The interface relies on javascript, so all the rendering happens using javascript, if you have javascript errors, it will not work.

You can try to use Chrome, Firefox or EDGE browser to manage GTranslate settings.

Thanks!

• This reply was modified 7 years, 9 months ago by edo888.

Hi,

I’m not sure if you are talking to me or michelberdyn.
But in any case,
In answer to “You need to access my admin panel to check” – I prefer to decline that offer, thankyou.

As I said above, it worked and then it didn’t, with no other changes on this PC. So javascript errors that appear now, and may even existed at the time that the plugin worked, are a red herring/distraction.
And I expect there to be some javascript errors, since as I have said, I have not updated anything on this system. But any new problems are therefore due to external changes.
Have you made the plugin dependent on a more recent version of javascript, or more dependent on a particular javascript engine (as used by particular browsers)?

Though, there is the third factor of the server the website is on.
The changes that have been made, are to the plugin and other updates to wordpress, and other system software on the server that hosts the website.

I am running a hole bunch of other plugins, not all of them activated at any one time, and I can switch them in/out. I have not noticed any problem like this with these others (except for a partial problem in just one small part of woocommerce, which looks more like a template problem with “z index” numbers, and another with pagebuilder interfering with the display of visual editor which happens on a range of PCs).

Thanks

Hi,

There can be many reasons it doesn’t work. I do not know the reason exactly for your case, since you do not provide your console screenshot like michelberdyn did.

I have no information about which browser you use, etc…

If you are using IE11 and it doesn’t work for you, you can configure GTranslate Settings with a different browser. This is not something your users are going to see or you will do every day.

Let me know.

Thanks!