Widgets and modules not loaded

Hi @taxumi ,

We are not clear about the issue. Please provide necessary screenshot/screencast to understand it clearly.

Regards,
Benjir

Hi,

Here are some screenshots:
– Templates not loaded: https://share.newmarketer.vn/04u2dkdb
– Widgets page not loaded: https://share.newmarketer.vn/BluK2Eq5
– Modules page not loaded: https://share.newmarketer.vn/E0uAmPJm

My site is newly created with elementor, elementor pro and woocommerce activated. The theme is hello.

Thanks.

Hi @taxumi ,

Thanks for the sreenshot. But unfortunately, we couldn’t reproduce the issue on our end. So, first try to change the permalink structure to “Plain”. Then hard refresh your broswer or try incognito mood. After that if the issue still persists please send us your system info from here (screenshot) and we will try to reproduce the issue on our end.

Waiting for your valuable reply and we are always here to help you.

Regards,
Benjir

Hi @benjirahmed,

The pages are now loaded after I disable 7G WAF on my site. Thanks for your quick response.

Howerver, are “My account” templates are not supported any more? As I can’t see them in the templates section. Screenshot: https://share.newmarketer.vn/L1uB8qAo

My system info:

== Server Environment ==
	Operating System: Linux
	Software: nginx/1.16.1
	MySQL version: Percona Server (GPL), Release '11', Revision '5b5a5d2' v8.0.20-11
	PHP Version: 7.4.9
	PHP Max Input Vars: 6000
	PHP Max Post Size: 512M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.7.2
	Site URL: https://test.zeebrar.com
	Home URL: https://test.zeebrar.com
	WP Multisite: No
	Max Upload Size: 512 MB
	Memory limit: 256M
	Permalink Structure: /%category%/%postname%/
	Language: en-US
	Timezone: 0
	Debug Mode: Inactive

== Theme ==
	Name: Hello Elementor
	Version: 2.4.0
	Author: Elementor Team
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36

== Active Plugins ==
	Elementor
		Version: 3.2.5
		Author: Elementor.com

	Elementor Pro
		Version: 3.3.1
		Author: Elementor.com

	ShopEngine
		Version: 1.1.0
		Author: Wpmet

	WooCommerce
		Version: 5.4.1
		Author: Automattic

== Must-Use Plugins ==
	WP CLI Login Command Server
		Version: 1.2
		Author: Evan Mattson

== Elementor - Compatibility Tag ==
	
	Elementor Pro: Compatible

== Elementor Pro - Compatibility Tag ==
	

== Elements Usage ==
	

== Log ==

Many thanks.

Hi @taxumi,

We’re glad to know that the issue is been fixed.

Some of the features which were in beta before are moved to the ShopEngine Pro plugin. Among them is the ‘My Account Templates’.

Kind Regards,
Mohon

Hi @enamulhoquemohon,

Thanks for letting me know about the Pro version. May I ask when is it released?

Best regards,