Not a responsive pop up

Dear @shaunspirit,

We are sorry to hear that you are facing issues with the popup responsiveness.
Could you, please, follow the article below and send the exported popup, so we can check its settings and try to troubleshoot the issue?

How to Import/Export Popups

Regards,
Popup Builder Team

Hello, thank you for your reply and advise, sorry for my late reply. (the email address in my profile was an out of date one no longer in use).
I have exported the popup – but cannot see the option to upload it here??

I have just emailed you via the address in your WP support.

Dear @shaunspirit,

We are sorry to inform you that we did not receive your email.
We would kindly ask you to contact us directly and include this thread link so that we can find you easily.
Also, please kindly note that you can use https://wetransfer.com/ to send the exported file here (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Regards,
Popup Builder Team

Hello,

Can you confirm the email address I should send to please.

I tried sending via WeTransfer, but I don’t think I communicated as you intended.
This is the WeTransfer link: https://we.tl/t-7nPhi5Tr1Y
And the .xml file was sent, but I didn’t see where to add the chat thread.

So I am trying to email you again – perhaps I am not using the correct email address for you??
[email protected] This is the only I have found, it is not clear what your intended email address is.

Post Link: https://www.ads-software.com/support/topic/will-not-fit-smartphone/#post-16219305

I have also attached the .xml file.
And a screenshot of how the popup displays on a smartphone.

Dear @shaunspirit,

Please kindly note that we received the exported popup file which you have sent via https://wetransfer.com/. Thank you very much.
We just wanted to let you know that you may use above mentioned method to send files in the future as well and no need to email us.
As for your concern, may we kindly ask you to remove all the selections you have in the Dimensions section and leave only Responsive mode > Auto. See the screenshot here https://prnt.sc/JYnBOpZQtaZ8
Afterwards, save the changes and check your popup on both mobile and desktop modes.

Regards,
Popup Builder Team

I have done as requested, and it does at least fit within the smartphone screen now, although the text layout looks misaligned…
However, it does not display at all well on desktop now.
Sorry, but could you advise again please. I will WeTransfer the newly exported popup file. WeTransfer link: https://we.tl/t-FOzKRP2UzP

Dear @shaunspirit,

We have double checked your popup on our end and noticed that it is working fine on both mobile and desktop modes. See the screenshots here https://prnt.sc/lYxQIoBn9pIU and https://prnt.sc/i1oDroIjW7LV
May we know what you mean by saying the “text layout looks misaligned”? Could you please show us the issue on the screenshot?
Also, may we know the issue with the desktop mode popup as well? Could you please send us a screenshot where we can see the issue?

Regards,
Popup Builder Team

I have WeTransferred a screenshot of the issue on mobile https://we.tl/t-7nPhi5Tr1Y
It was same on laptop (I do not have with me today) but the desktop I view on today works well.

Dear @shaunspirit,

Unfortunatey, you have sent us the exported popup not the screenshot where we can see the issue on mobile mode.
We would kindly ask you to send us a screenshot where we can see the issue on both mobile and laptop modes.
What we see on both mobile and desktop modes are these https://prnt.sc/lYxQIoBn9pIU and https://prnt.sc/i1oDroIjW7LV
According to these screenshots we do not see any issues with your popup.
Please note that you can send screenshots with WeTransfer as well.
In addition, the laptop and desktop modes are the same.

Regards,
Popup Builder Team