Will Pending status change to Completed?

  • Resolved pracko

    (@pracko)


    1 year, 2 months ago

    We were running ticket sales without a hitch til someone on our team turned off PayPal IPN notifications. This, I believe, caused all subsequent ticket sales to show as ‘Pending’ in the Payments dashboard. I went into PayPal to see if these transactions had completed, and indeed they had — that’s when I looked at the IPN notification setting to see if anything was amiss (it was disabled). So I turned it back on and what I want to know is will the ‘Pending’ transactions inside WordPress be updated to ‘Completed’ at some point automatically, or is there a way I can manually get these to show as ‘Completed’? Since we have a hard limit on the number of tickets available, I need these transactions to be counted towards the total sold so far.

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  • Plugin Author Joe Dolson

    (@joedolson)

    Probably not. If IPN has been disabled, then PayPal won’t attempt to notify your server, and they aren’t going to reverse that when you re-enable it.

    But you can manually mark the payments as complete in the admin dashboard – go to My Tickets > Payments and you can change the payments to ‘Completed’ status. This will have the same impact as if PayPal had sent the notification.

    Thread Starter pracko

    (@pracko)

    Thanks for the explanation, Joe. Will manually reconcile these.

    • This reply was modified 1 year, 2 months ago by pracko.
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