window size, control, number of hotspots, license verification

  • p3tk0

    (@petrivanovsky)


    6 months, 3 weeks ago

    After one day of testing I bought the premium version yesterday and since then my problems started:

    License validation: the key is evaluated as false, but most of the premium features are unlocked. I can add music, video, change controls, etc. But I am constantly prompted to activate the license.

    Hotspot: I cannot add more than 5 hotspots.

    Controls: since purchasing the license I cannot control the tour with the mouse. It doesn’t matter if I have basic controls enabled or not. I can’t navigate with gestures on my mobile.

    Window size: I cannot change the size of the window. I tried WP editor, I tried Elementor. Nothing. Not even fullwidth works.

    Support: although I have purchased the premium version, but since yesterday morning I have been waiting in vain for a response to my three tickets.

    This is honestly the worst experience I’ve had in the last 5 years of using WordPress.

    • This topic was modified 6 months, 3 weeks ago by p3tk0.

    The page I need help with: [log in to see the link]

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  • Moderator Support Moderator

    (@moderator)

    After one day of testing I bought the premium version

    @petrivanovsky

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

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