Winning bidder was sent 32 emails

  • Resolved cprocious

    (@cprocious)


    4 years, 11 months ago

    Hi –

    I had a bid close yesterday and the winning bidder was emailed THIRTY TWO emails saying they won. I also got that many – so I was able to contact them to profusely apologize.

    Any ideas as to why this happened, and how to prevent it in the future?

    WooCommerce System Report:

    
### WordPress Environment ###

WordPress address (URL): https://cindyprocious.com
Site address (URL): https://cindyprocious.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.1.0
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.8
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.0.38-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wp_
Total Database Size: 16.34MB
Database Data Size: 13.37MB
Database Index Size: 2.97MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 312
custom_css: 2
et_header_layout: 2
et_pb_layout: 10
et_template: 2
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
nav_menu_item: 16
page: 23
post: 15
product: 11
project: 4
revision: 769
shop_order: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

Bloom: by Elegant Themes – 1.3.10
Jetpack by WordPress.com: by Automattic – 8.4.2
Mailchimp for WooCommerce: by Mailchimp – 2.3.6
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.1

Ultimate WooCommerce Auction Pro: by Nitesh Singh – 1.1.8
WooCommerce Admin: by WooCommerce – 1.1.0
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3
WooCommerce Services: by Automattic – 1.23.0
WooCommerce: by Automattic – 4.0.1
Wordfence Security: by Wordfence – 7.4.7

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.1.4
Ultimate WooCommerce Auction Plugin: by Nitesh Singh – 2.0.10

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6500 - /auction
Cart: #1335 - /cart
Checkout: #1336 - /checkout
My account: #1337 - /my-account
Terms and conditions: #1777 - /terms-and-conditions

### Theme ###

Name: Divi child theme
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.4.3
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 749
Oldest: 2020-03-26 11:58:05 -0400
Newest: 2020-04-26 11:18:57 -0400

Pending: 1
Oldest: 2020-04-26 12:18:57 -0400
Newest: 2020-04-26 12:18:57 -0400

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi Cindy,

    Apologies for inconvenience and we see that you are using PRO Version. This forum is meant only for Free version. So would request you to provide your answer to following question using our PRO version’s support page

    1. We saw on your website that you had multiple auction products. Did you observe this behavior only with 1 product or others also?

    2. Do you have record as to how many multiple emails were sent for each auction products?

    3. Could you please let us know what is the auction type? Is it Proxy, silent or simple?

    4. Do you have automatic relist enabled for your product?

    5. Could you please share WooCommerce Error log with us?

    Kindly send answers for all above questions using our PRO version’s support page

    I’ll be resolving this ticket as this is not for free version but would post an update so that in future people can understand why this behavior was observed.

    Regards,
    Nitesh

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Winning bidder was sent 32 emails’ is closed to new replies.