Wish I would have not bought this

  • Waste of money and don’t offer refunds. Make sure you really try the “preview” and understand all limitations of this product.

    This plug in doesn’t allow for “post this post at 12:00 Tuesday on Pinterest and 5:00 Wednesday on Twitter”.

    Very hard to use for scheduling. The IG and FB story options are atrocious. You’re better off taking your money to link.inbio and using them.

    I’ve been working with support for weeks on an issue, and I keep getting “we’re working on it” and I’ve asked for a refund and they won’t give me one because “this works on over 8000 websites and they can fix anything”. Basically, I’m stuck with a plug-in that doesn’t work and have to wait until they can figure out how to fix it and can’t get a refund! That’s a terrible customer experience.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author FS Code

    (@fscode)

    Hi there!

    We’re sorry you had an unpleasant experience. We try our best to satisfy every single one of our customers.

    The issue has been fixed and we have updated your support ticket. Please continue the discussion on the support system for the FS Poster Pro version.

    This forum is for FS Poster lite and as we checked, you are not using this version.

    Best Regards,
    FS Poster.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @fscode How exactly is this review a “Guideline violation”? In no way is it. It’s valid feedback.

    This forum is for FS Poster lite and as we checked, you are not using this version.

    That is correct for supporting the pro version. It is incorrect in regards to a review.

    When you upsell the “pro” version, and you do, you invite this feedback. It’s valid and will remain.

    Plugin Author FS Code

    (@fscode)

    Hi there!

    It is a WordPress policy that “A review should be the review of an experience a user has with the project” The customer does not use the plugin listed on www.ads-software.com. How come they can have an experience of the plugin that they even do not use?

    The customer had an issue with the Pro version and we have fixed the issue, released an update, and informed the customer in the support system that was dedicated to Pro users.

    We believe that it is a Guideline violation because the review is not left for the plugin listed on www.ads-software.com.

    Best Regards,

    FS Code.

    • This reply was modified 2 years, 9 months ago by FS Code.
    Moderator Yui

    (@fierevere)

    永子

    @fscode Users can review PRO version (features,experience,buying,refunding,support) in case you are upselling your paid plugin from your free one (and you are doing so in your plugin description and probably in more places).
    ——–
    We have some recommendations for how you can handle this at https://make.www.ads-software.com/support/2016/08/about-plugin-and-theme-reviews/

    Please also read through https://make.www.ads-software.com/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/

    And a video, if you like: https://wordpress.tv/2016/06/30/mika-epstein-reviews-the-good-the-bad-and-the-stalker/

    Plugin Author FS Code

    (@fscode)

    @fierevere
    1. Will the review remain even if the issue is fixed?
    2. And even if it is a support request more than feedback?

    Best Regards,
    FS Code.

    Moderator Yui

    (@fierevere)

    永子

    1. Yes, but the user can amend their reviews anytime, you can politely encourage them to do so.
    2. The border between support request and review is sometimes thin, but it is usually determited by the level of details. Just mentioning the problem or missing features can be done in reviews.

    This review is not relevant for the free version, it is a problem in the scheduler and the scheduler is not in the free version.
    FS code says the problem with the customer has been resolved.
    In my opinion 1 star for the free version is not fair in this case.

    Plugin Author FS Code

    (@fscode)

    Thanks for the support. We really appreciate it.

    Best Regards,
    FS Code.

Viewing 8 replies - 1 through 8 (of 8 total)
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