Hello there.
I’m sorry, but without being able to see the problem on your site it’s difficult for us to determine the cause of the problem. In any case, I see that you have a fairly old version of WC. We only guarantee correct operation on versions equal to or greater than WC 9.3, so that may be the cause of the problem.
In any case, I invite you to perform the following tests to see if at some point the problem disappears:
- update the plugin, WC and WP to the latest version.
- change to a default WP theme like 2025.
- leave only WC and our plugin active, and activate your plugins in batches until you find the one that is in conflict.
Could you check it, please?
Best regards.