Wistia thumbnail and play button missing

Hello @bbbstoked,

Greetings. Hope you’re doing well.

Really sorry to hear that. Would you kindly provide us with your issue page URL where you have embedded the Wistia video? Also, tell us in which editor you’re using to embed Wistia.

It would be really helpful if you will provide us with your Site Health Information as well from?WordPress Dashboard -> Tools -> Site Health -> Info -> Copy Site Info to Clipboard. Then paste it in?PasteBin?and share the link with us.

It helps us to check and assist you easily.

Thank you

Hi Amit! Thank you for answering!

I have a staging site where I installed embedpress to find the same error on wistia. here is the site health info
https://pastebin.com/QS7wWb01

Appreciate to know what you find

I think I found the problem! The plugin doesn’t seem to be compatible with elementor as when I tried embedpress in guttenberg it worked. But doesn’t want to cooperate with elementor.

• This reply was modified 1 year, 9 months ago by bbbstoked.

Problem was the compatibility with elementor.
I managed to solve the problem when I downgraded to version 3.0

Basically when the new settings look was added in the newer versions, it opened up plenty of bugs.

Already made it work with version 3.0 + some simple aspect ratio css did the trick.?

Legacy downloads found here:
https://www.ads-software.com/plugins/embedpress/advanced/

Thanks!

Hello @bbbstoked,

I want to extend my gratitude for reaching out to us with the information you provided. I see that you have already opened a support topic on our email support platform also and one of our support team members is working on resolving your issue. Please allow us a bit of time to assist you with your concern.

I hope that your issue will be resolved shortly.

Thank you for your understanding and patience.

Hey @bbbstoked,

Good day. Well, you will be glad to know that your issue has been fixed now. We have uploaded the fixed version to your site. You may also check this: https://d.pr/v/ismRbp

Also, this fix will be included in the future release version as well.

Kindly, check and let us know how it goes.

Thank you!

Hi?@bbbstoked

We did not hear from you for a couple of days. Are you facing the compatibility issue yet?
We are looking forward to hearing back from you.

Thanks

Hello @bbbstoked,

Greetings. I hope this message finds you well.

You will be glad to know that we have recently released our newer version of the EmbedPress plugin and the fix for your issue is also included with this version.

So, don’t need to use the dev version now. Please update your plugin to the latest version. Hope you’ll find the issue fixed.

Let me know how it goes then.

Thank you!

Hi?@bbbstoked

We did not hear from you for a couple of days. Are you facing any compatibility issues with our newer version of EmbedPress?
We are looking forward to hearing back from you.

Thanks & Regards

• This reply was modified 1 year, 8 months ago by Ashikur Rahman.
• This reply was modified 1 year, 8 months ago by Ashikur Rahman.
• This reply was modified 1 year, 8 months ago by Ashikur Rahman.

Hello @bbbstoked,

Hope you’re doing good.

As we’re not getting any response from you, We believe that your issue has been solved. And so we’re going to mark this topic as resolved now.

However, If you will face any further issues, feel free to create a new support topic. And we will try to reach you again there.

Thank you. Have a good day!