With latest WooCommerce Version PayPal checkout not aut filling Invoice fields

  • Resolved palo260

    (@palo260)


    3 years, 9 months ago

    Dear Support,

    after installing the latest Updates of WooCommerce and Dokan we are facing the issue that with PayPal Express Checkout on the checkout page the user has to fill in all the information for the invoice fields. Before it was working as expected to the user paid with PayPal Express Checkout and the fields were filled from the PayPal account details.

    Did we miss something or do you know where I can check for issues?

    Thanks!

    • This topic was modified 3 years, 9 months ago by palo260.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @palo260,

    I have set up a basic Dokan multi-vendor store and tried several express checkout scenarios.
    The billing information is transmitted properly in my setup, so there must be something else blocking this functionality in your environment.
    Could you please disable all other non-relevant plugins (except for WooCommerce, PayPal Payments & Dokan to see if the behavior persists?
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @palo260

    the problem is/was sometimes the address might be wrong and when a user doesn’t check it it will be delivered to the wrong address. PayPal used the shipping address as the billing address and sometimes that went wrong.

    Also, it could be the customer doesn’t add any shipping address to his PayPal account. Please make sure a shipping address has been added.

    Have a nice day
    Regards
    Andreas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Closed because of inactiivty

Viewing 3 replies - 1 through 3 (of 3 total)
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