Withdrawal balance error

  • Resolved promtedcoin64

    (@promtedcoin64)


    4 years, 7 months ago

    Hi,
    I’ve setup Dokan Lite for a recent e-commerce I made for a client. it works great, thank you! However, we are on the final stages and I noticed what seems to be a major bug with the Withdrawal Balance. It is not adding up correctly. It’s actually giving me a negative number. I’m afraid customer will think im trying to scam them.

    I created a product for TTD $1200. And placed an order, and marked it as completed: https://imgur.com/TDlKUXu

    Now when i go to the withdrawal I get and error saying I don’t have enough funds to withdraw (even tho minimum is set to 10), and a negative balance: https://imgur.com/s4ESZr6
    It also says I have already withdrawn -120TTD, which is just not possible…

    What could this be?

    I also found that the Notice prompting sellers to set up a payment method when no method has been set is not working. I managed to make it work through the child theme with an IF statement that checked if the method of payment was NULL. As i noticed that once it was set once, it would always come as true, even if you deleted the paypal email, for example.

    WP: 5.4
    Dokan lite: 3.0.3
    Woocommerce: 3.9.2

    Thanks you in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @promtedcoin64,

    I sincerely apologize for the delayed response. To help you resolve the issue I need to know the below details from you.

    1. In Dokan > Settings > Withdraw Option which status is selected as the ‘Order Status for Withdraw’?

    2. In Dokan > Settings > Withdraw Option what value is set as ‘Withdraw Threshold’

    Thank you!

    Thread Starter promtedcoin64

    (@promtedcoin64)

    HI @sohanhossain,
    No worries, thank you for the reply. I’m not sure i’m seeing those options you mentioned.

    Here is a screenshot of my withdraw settings page:

    View post on imgur.com

    Thank you
    P.

    Thread Starter promtedcoin64

    (@promtedcoin64)

    Hi @sohanhossain,
    Any news? do you need access to the backend. Please let me know this very important

    Regards,
    P.

    Thread Starter promtedcoin64

    (@promtedcoin64)

    Hello @sohanhossain, anyone? Any news?? Please help
    best regards,
    P.

    Thread Starter promtedcoin64

    (@promtedcoin64)

    Hello @sohanhossain,
    I’ve tried deactivating all the plugins, the theme and the child theme. And the error persists. As you can see in the image below, it gives me a negative balance:

    View post on imgur.com

    WP: 5.4.1
    Theme: Shop4u by wpthemego.com
    Dokan lite: 3.0.3
    Woocommerce: 4.0.1

    Let me know your thoughts please.

    Hello @promtedcoin64 ,

    I am extremely sorry for the trouble and late reply. Due to country-wise lockdown our support engineers are having difficulties to maintain regular support time schedules. We are trying our best to cope up with the situation.

    We would like to check your site from admin account, so please contact our support channel via our site. Mention this discussion URL and provide details like –

    1. Admin login URL
    2. Username
    3. Password
    4. What payment methods were used to complete the order?

    Our support engineers will help you to solve the issue.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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