Withdrawal error

  • Deposit to wallet works fine. But the withdrawal transactions does not work. After confirmations we have e-mail:

    You have attempted to withdraw BTC 0.00050000 to address ……………

    Your transaction failed after being attempted a predetermined number of times and will not be retried any further. If you are unsure why your transaction failed, please contact the administrator.

    Coin symbol: BTC
    Last error message: ###LAST_ERROR###
    Transaction created at: 2018-11-01 02:44:24
    Comment: n/a
    Extra transaction info (optional): n/a

    Without any details about error. Any ideas how we make debug this situation?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author dashed-slug.net

    (@dashedslug)

    Hello,

    Thank you, you bring a valid point. The email only displays errors arising due to DB errors, not wallet errors. I will have to address this in the next patch.

    Having said this, the problem is possibly that 50k Satoshi is too small an amount for your wallet’s fee settings. If you are using a Bitcoin full node, one way to look at this would be to check the wallet log for errors. This would be in ~/.bitcoin/debug.log.

    Which coin adapter are you using?

    Thread Starter oxboot

    (@oxboot)

    We use Bitcoin on CoinPayments adapter.

    Plugin Author dashed-slug.net

    (@dashedslug)

    On CoinPayments the minimal withdrawal amount for BTC is 80k Satoshi.

    This is probably why your withdrawals fail.

    Once one withdrawal fails for this reason, the plugin will now remember this limit, and the withdraw UI will now warn you if your withdrawal is too small.

    In the future I will make sure that these errors are reflected in the emails.

    thanks

    Thread Starter oxboot

    (@oxboot)

    We tried to withdraw 100k satoshi and the result is the same (((

    Thread Starter oxboot

    (@oxboot)

    Failed after 3 retries with no logs

    Thread Starter oxboot

    (@oxboot)

    May be you reccomend another adapter. Or another hint?

    Plugin Author dashed-slug.net

    (@dashedslug)

    In the upcoming patch which will be out in a few days you will be able to know what the error was. In the mean time, if you want to do something, you can go through the installation instructions for the CoinPayments adapter and make sure that you have set up correctly all the permissions.

    This is the best Bitcoin adapter at the moment if you are not able to set up your own full node. Instructions for setting up a full node are here.

    Plugin Author dashed-slug.net

    (@dashedslug)

    Hello again,

    In version 3.8.0 of Bitcoin and Altcoin Wallets, you should be able to see a more meaningful error message when a withdrawal fails.

    Please let me know what the error was if you like.

    with regards

Viewing 8 replies - 1 through 8 (of 8 total)
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