Wizzard: Step 5 of 6 loads foreever

  • Resolved robnagel

    (@robnagel)


    9 months, 3 weeks ago

    Hi, I just want to get started with the AIOSEO Plugin but the Step 5 of 6 is loading forever. I tried it on 2 completely different sites (one of them has wp-rocket and also cloudflare).

    I got this JS error message in the inspector:

    Wizard.8f36c055.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading ‘pro’)
    at Proxy.needsUpsell (Wizard.8f36c055.js:1:5128)
    at SmartRecommendations.9440b699.js:1:3161
    at Proxy.forEach ()
    at Proxy.selectedFeaturesNeedsUpsell (SmartRecommendations.9440b699.js:1:3144)
    at dn.fn (vue.esm-bundler.f425fb9b.js:5:14656)
    at dn.run (vue.esm-bundler.f425fb9b.js:5:6896)
    at get value (vue.esm-bundler.f425fb9b.js:5:14878)
    at Object.get as selectedFeaturesNeedsUpsell
    at Object.get (vue.esm-bundler.f425fb9b.js:5:49808)
    at SmartRecommendations.9440b699.js:1:3620

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MD. Sakib Khandaker

    (@numbnerd14)

    Hi @robnagel,

    Thanks for reaching out, and I’m sorry that you’re experiencing a JavaScript error.

    Could you please try clearing your website, server, and CDN cache, then refresh your page to see if the error clears?

    If you are using a plugin or server service that combines or minifies Javascript files, please disable that feature or plugin and recheck the page again.

    If you are still seeing an error, please try logging into your site using your browser in incognito or private mode and check for the error.

    If the error has cleared, it may be related to a browser addon or extension. Please disable your addons or extensions and check your page using the normal browsing mode. Then enable the addon or extension one at a time to locate the issue.

    If the problem persists, please check for any plugin or theme conflicts by following these steps:

    1. Clear all caching and deactivate any caching or performance plugins. This also includes server caching such as Varnish and CDNs such as Cloudflare. You’ll need to clear your caches after any changes you make in the steps below.
    2. Now deactivate and reactivate All in One SEO and see if this resolves the problem.
    3. If not, please use the?Health Check & Troubleshooting?(https://www.ads-software.com/plugins/health-check/) plugin to debug possible conflicts by following these steps:
      1. Go to Plugins > Add New and install and activate the Health Check & Troubleshooting plugin.
      2. Go to Plugins > Installed Plugins and click on Troubleshoot below the All in One SEO plugin – This will temporarily disable all the plugins and switch to a default theme only for your user ID without impacting what your visitors see.
      3. See if you’re able to reproduce the JavaScript error. If not, activate your theme and check again.
      4. If you’re still unable to replicate the issue, activate the plugins one by one and simultaneously check if the JavaScript error occurs.
      5. Once you’re done troubleshooting, deactivate and delete the Health Check & Troubleshooting plugin.

    Please let me know what you find, and if you are still having an issue, please reach out to us?via our website, https://aioseo.com/contact so that we can request more information and assist you further.

    Thanks!

    Plugin Support MD. Sakib Khandaker

    (@numbnerd14)

    Hi @robnagel,

    We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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