Wocommerce / Problem to access to purchased magazines

Hi @uzapucax!

Thank you for reaching out.

Lately, customers who have already purchased a magazine and previously were able to read it without problem now have a screen which says “You have to purchase the magazine in order to read it”.

I understand customers who bought a magazine don’t have access to it again; it asks to purchase it to read it, correct?

Could you please share a screenshot of the message your customers are seeing? You can use an online service like imgbb.com to share it.

You mentioned this was happening lately; have you made any recent updates? That could be a starting point.

Also, from the description of your store and how users can access/read magazines, it looks like you are using a plugin to achieve this.

I want to take a closer look and understand your setup better to guide you in the right direction. Kindly provide your system status report; you can find it in WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

Thanks.

We are looking forward to your response!

Hi Juan
Thanks for the good reply.
You are right, the problem is
“Customers who bought a magazine don’t have access to it again; it asks to purchase it to read it”?

Here is an screenshot (it is in Spanish but it reads to have to buy the product to access to this page)

https://ibb.co/s3bDV7W

I will indeed check now plugin updates. I have a couple which I did not updated recently but this has been happing since a month ago so I do not know which one could be the culprit plugin.

I will check when I get to the office to send the System Status Report since I have better access there.

Thanks for your kind help with this.
Regards

Hello uzapucax

Thank you for your reply and sharing the screenshot.

I understand the problem now.
For further investigation of the issue, I will System Status Report of your site.

Also, describe the process/steps you have used to create these digital products. It would be helpful if you could edit one product and share multiple screenshots of different sections.

All these details will allow me to understand the problem and find a solution to it.

Looking forward to your reply. ??

Best regards.

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WordPress address (URL): https://letraslacanianas.com
Site address (URL): https://letraslacanianas.com
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Oldest: 2024-03-03 22:13:22 +0000
Newest: 2024-04-03 15:03:12 +0000

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Oldest: 2023-03-15 13:20:10 +0000
Newest: 2023-05-11 22:17:22 +0000

Pendiente: 58
Oldest: 2024-04-04 06:44:45 +0000
Newest: 2025-03-31 19:51:22 +0000 Status report information

Generated at: 2024-04-03 15:05:52 +00:00


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Thanks again Juan and Zubair for your help!
In the previous post I upload the System Status Report of the website.

It would be great to find what might be the issue which is not allowing paying customers to the already purchased magazine.

Best regards

Hello uzapucax

Thank you for your reply.

I reviewed the SSR you shared and found that you are using Woo Subscriptions on your site.

As the next step, I suggest creating a ticket at the Woo Subscriptions support portal. Once we receive your ticket, a dedicated team for this plugin will get in touch with you.

You may add a link of this forum thread in your ticket for reference.

Have a great day!

Best regards.

We haven’t heard back from you in a while, so I’m going to mark this as resolved. I trust a ticket has already been created, as suggested. We’ll be here if and/or when you are ready to continue.