Wocommerce submenu link in admin panel not working

Hi there,

Issues like this are usually caused by conflicts with code in your theme or another active plugin on the site. To check for conflicts, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then you can switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.

You can read about testing for conflicts in our documentation here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Please let me know how that goes, or if you have any questions!

Hi,
Three Months back when we changed the theme of our live sie, we first create demo site using themes and made customization, then we have implemented that in this site.
with in one month of doing the same, its creating issues. Please let us know how to solve this issue. Please refer system details.

### WordPress Environment ###

WordPress address (URL): https://justbolo.com
Site address (URL): https://justbolo.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.3.22-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wps3_
Total Database Size: 170.70MB
Database Data Size: 116.76MB
Database Index Size: 53.94MB
wps3_woocommerce_sessions: Data: 22.05MB + Index: 0.47MB + Engine InnoDB
wps3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wps3_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wps3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wps3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_actionscheduler_actions: Data: 2.02MB + Index: 0.75MB + Engine InnoDB
wps3_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_actionscheduler_logs: Data: 1.22MB + Index: 0.53MB + Engine InnoDB
wps3_androapp_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_cartflows_ca_cart_abandonment: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wps3_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_comments: Data: 0.30MB + Index: 0.36MB + Engine InnoDB
wps3_ewwwio_images: Data: 10.52MB + Index: 12.08MB + Engine InnoDB
wps3_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_formcraft_b_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_formcraft_b_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_formcraft_b_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_gmw_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_gmw_locationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_gmw_locations: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wps3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_moz_apps_demo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_moz_push_demo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_mstoreapp_wishlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_nh_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wps3_options: Data: 2.14MB + Index: 0.08MB + Engine InnoDB
wps3_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wps3_pmxe_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wps3_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_images: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wps3_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_postmeta: Data: 46.50MB + Index: 27.08MB + Engine InnoDB
wps3_posts: Data: 13.42MB + Index: 5.83MB + Engine InnoDB
wps3_pw_gcmusers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_rnlab_template_mobile: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_term_relationships: Data: 0.45MB + Index: 0.30MB + Engine InnoDB
wps3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_usermeta: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wps3_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wps3_wcfm_daily_analysis: Data: 3.52MB + Index: 3.52MB + Engine InnoDB
wps3_wcfm_detailed_analysis: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wcfm_marketplace_orders_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_store_taxonomies: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wcfm_messages: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wps3_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wps3_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_wc_product_meta_lookup: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wps3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wps3_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wps3_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wps3_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wps3_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wps3_yoast_seo_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wps3_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 14450
customize_changeset: 1
custom_css: 1
elementor_library: 2
elementskit_content: 1
is_search_form: 1
nav_menu_item: 57
oembed_cache: 1
page: 26
post: 8
product: 5148
revision: 89
shop_order: 414
shortcoder: 5
wc_afrsm: 10
woovina_library: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (68) ###

Redux Framework: by Team Redux – 3.6.18
A2 Optimized WP: by A2 Hosting – 2.0.10.9.8
A2 Fixed W3 Total Cache: by  – 0.9.4.6.4.6
Admin Custom Login: by Weblizar – 3.1.5
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 2.3.3
AJAX Search for WooCommerce: by Damian Góra – 1.6.3
Custom Code: by Alberto Uozumi – 1.0
Checkout Files Upload for WooCommerce: by WP Wham – 1.5.4 – Not tested with the active version of WooCommerce
Delivery Drivers for WooCommerce: by Devio Digital – 2.9 – Not tested with the active version of WooCommerce
Display Order Details for WooCommerce: by Pinal Shah – 1.0 – Not tested with the active version of WooCommerce
Easy Hide Login: by Arshid – 1.0.7
Elementor: by Elementor.com – 2.9.7
ElementsKit Lite: by Wpmet – 1.5.4
plugins/eshop native android ecommerce app based on woocom: by nCrafts – 1.2.4
EWWW Image Optimizer: by Exactly WWW – 5.3.0
WP All Export - User Export Add-On: by Soflyy – 1.0.0
Facebook for WooCommerce: by Facebook – 1.11.4
Firebase Authentication: by miniOrange – 1.3.2
GEO my WP: by Eyal Fitoussi – 3.5
Site Kit by Google: by Google – 1.8.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Jetpack by WordPress.com: by Automattic – 8.5
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
Max Mega Menu: by megamenu.com – 2.7.6
Min and Max Quantity for WooCommerce: by BeRocket – 1.2.13.1
Mobile App API: by  – 1.0.11
Mobile Menu Builder: by Phpbits Creative Studio – 1.0
moZable Demo plugin: by Digitalborder – 3.1
Mstoreapp Mobile Multivendor: by Mstoreapp – 9.0.1
Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce
WordPress Header Builder Plugin – Pearl: by StylemixThemes – 1.3.3
Product Enquiry for WooCommerce: by WisdmLabs – 3.0.1
Product CSV Import Export (BASIC): by WebToffee – 1.7.7
Refer A Friend for WooCommerce by WPGens: by Goran Jakovljevic – 1.2.0 – Not tested with the active version of WooCommerce
Rnlap - App Control: by RNLAB – 1.2.3
Shortcoder: by Aakash Chakravarthy – 5.3
Shortcodes Finder: by Scribit – 1.3.0.2
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.21
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.1
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.5.0
WooCommerce Min Max Quantities: by pluginever – 1.0.8
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.3.12
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.8.6
WCFM - WooCommerce Multivendor Marketplace - REST API: by WC Lovers – 1.3.1
web2application: by Tzin Nir – 3.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.5
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.2
Advanced Flat Rate Shipping For WooCommerce: by Thedotstore – 3.6.3 – Not tested with the active version of WooCommerce
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4
WooCommerce Plugin for PayUmoney: by wapinfosystems – 1.0 – Not tested with the active version of WooCommerce
Woocommerce Age Restricted Shopping: by Magnigenie – 1.3 – Not tested with the active version of WooCommerce
Store Toolkit for WooCommerce: by Visser Labs – 2.2 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1
WOOEXIM - WooCommerce Export Import Plugin: by WOOEXIM.COM – 2.0.2 – Not tested with the active version of WooCommerce
WooVina Custom Sidebar: by WooVina – 1.1.1
WooVina Elementor Widgets: by WooVina – 2.7.2
WooVina Extra: by WooVina – 4.6.0
WooVina Starter Sites: by WooVina Team – 1.0.3 – Not tested with the active version of WooCommerce
Wordapp: by Wordapp – 1.4.3
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 13.4.1
WP All Export: by Soflyy – 1.2.5
WP All Import: by Soflyy – 3.5.2
WP-Members: by Chad Butler – 3.3.2.2
WP Webapp Standard: by WP Webapp – 1.1
WPCREO: by WPCREO – 2.0
WPForms Lite: by WPForms – 1.6.0.1
WP to Android: by Martin De Gregorio – 2.0-beta12

### Inactive Plugins (5) ###

Booster for WooCommerce: by Algoritmika Ltd – 4.8.0
Erident Custom Login and Dashboard: by Libin V Babu – 3.5.7
FireAuth Plugin: by Chatura Dilan – 1.3.3.1
Woocommerce Login / Signup Lite: by phoeniixx – 2.0.5 – Not tested with the active version of WooCommerce
WP Hide & Security Enhancer: by Nsp Code – 1.5.9.9

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

wp-hide-loader.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: INR (Rs.)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1164 - /shop/
Cart: #1165 - /cart/
Checkout: #1166 - /checkout/
My account: #1167 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: WooVina
Version: 4.6.3
Author URL: https://www.facebook.com/WooVinaTheme/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: woovina/woocommerce/cart/mini-cart.php
woovina/woocommerce/checkout/form-billing.php
woovina/woocommerce/checkout/form-checkout.php
woovina/woocommerce/loop/loop-start.php
woovina/woocommerce/loop/rating.php
woovina/woocommerce/product-searchform.php
woovina/woocommerce/single-product/title.php

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
1536x1536: 
2048x2048: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 
dgwt-wcas-product-suggestion: 

### Action Scheduler ###

Complete: 2,677
Oldest: 2020-06-26 12:24:38 +0000
Newest: 2020-07-27 07:54:55 +0000

Failed: 147
Oldest: 2020-07-02 14:46:03 +0000
Newest: 2020-07-02 14:46:03 +0000

Pending: 11
Oldest: 2020-07-27 07:55:39 +0000
Newest: 2020-07-28 05:30:05 +0000

• This reply was modified 4 years, 7 months ago by justbolo.

Hi there,

Thank you for providing that Status Report and the additional information.

Yes, I see you are using a custom theme. When switching back to a default theme and deactivating other plugins, does the issue with your admin submenu links go away?

If so, then the issue is most likely being caused by those customizations that you added. Figuring out what in your code is breaking things will require troubleshooting your code. You could take a look at the PHP error logs on your server, or the fatal-errors logs on your site under WooCommerce > Status > Logs to see if there are any helpful error logs that might indicate where things are breaking in your code.

If you need assistance with coding or custom development, we recommend reaching out to a developer from one of the services at https://woocommerce.com/customizations/

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi,
The issue was with Plugin. Have uninstalled the Plugin. Now its working fine.