Wocommerce template overriding the bootstrap Css in the mobile version

Hi @insaid

we are using the bootstrap dashboard template for the student

I understand that the problem is occurring in the mobile view while in the desktop view it is all good.

Although this particular forum is only for questions that are related to the WooCommerce core features, we’d like to take a closer look to see if there are any simple reasons behind this behavior.

In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers

Hello Team,

Sharing the system report below.

### WordPress Environment ###

WordPress address (URL): https://www.insaid.co
Site address (URL): https://www.insaid.co
WC Version: 5.5.4
REST API Version: ? 5.5.4
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.5
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.83.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 8.0.29
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: wp_
Total Database Size: 936.18MB
Database Data Size: 865.39MB
Database Index Size: 70.79MB
wp_woocommerce_sessions: Data: 0.77MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 2.01MB + Index: 0.82MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.54MB + Index: 1.04MB + Engine MyISAM
wp_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_download_stats: Data: 1.88MB + Index: 0.40MB + Engine MyISAM
wp_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_apexnb_subscriber: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bv_activities_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_crawler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_crawler_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_results: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_oauth_access_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_oauth_authorization_codes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_jwt: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_public_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_refresh_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_scopes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.29MB + Index: 0.69MB + Engine MyISAM
wp_po_plugins: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_postmeta: Data: 107.97MB + Index: 0.87MB + Engine MyISAM
wp_posts: Data: 3.02MB + Index: 0.39MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wp_tm_tasks: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 26.76MB + Index: 14.69MB + Engine MyISAM
wp_users: Data: 2.41MB + Index: 1.98MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfConfig: Data: 3.05MB + Index: 0.02MB + Engine MyISAM
wp_wfCrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 48.62MB + Index: 9.49MB + Engine MyISAM
wp_wfHits: Data: 1.20MB + Index: 0.22MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfIssues: Data: 0.60MB + Index: 0.06MB + Engine MyISAM
wp_wfKnownFileList: Data: 25.96MB + Index: 2.98MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.83MB + Index: 0.16MB + Engine MyISAM
wp_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfStatus: Data: 0.98MB + Index: 0.36MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wow_fbtnp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_options: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wpml_mails: Data: 207.68MB + Index: 0.92MB + Engine MyISAM
wp_wpsynchro_file_population_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wpsynchro_sync_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpstg0_actionscheduler_actions: Data: 1.92MB + Index: 0.73MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 1.33MB + Index: 1.16MB + Engine MyISAM
wpstg0_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ahm_download_stats: Data: 1.79MB + Index: 0.38MB + Engine MyISAM
wpstg0_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_apexnb_subscriber: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_bv_activities_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_crawler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_crawler_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_results: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wpstg0_oauth_access_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_oauth_authorization_codes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_jwt: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_public_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_refresh_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_scopes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_options: Data: 3.14MB + Index: 0.40MB + Engine MyISAM
wpstg0_po_plugins: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_postmeta: Data: 108.03MB + Index: 0.81MB + Engine MyISAM
wpstg0_posts: Data: 2.82MB + Index: 0.23MB + Engine MyISAM
wpstg0_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wpstg0_tm_taskmeta: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wpstg0_tm_tasks: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_usermeta: Data: 25.82MB + Index: 15.42MB + Engine MyISAM
wpstg0_users: Data: 2.38MB + Index: 2.01MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfConfig: Data: 0.55MB + Index: 0.02MB + Engine MyISAM
wpstg0_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfFileMods: Data: 30.85MB + Index: 6.59MB + Engine MyISAM
wpstg0_wfHits: Data: 0.42MB + Index: 0.08MB + Engine MyISAM
wpstg0_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfIssues: Data: 0.59MB + Index: 0.04MB + Engine MyISAM
wpstg0_wfKnownFileList: Data: 37.50MB + Index: 5.02MB + Engine MyISAM
wpstg0_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfLogins: Data: 0.33MB + Index: 0.08MB + Engine MyISAM
wpstg0_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfPendingIssues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfStatus: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
wpstg0_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_sessions: Data: 0.55MB + Index: 0.02MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wow_fbtnp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfront_ure_options: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wpmailsmtp_debug_events: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpml_mails: Data: 204.52MB + Index: 0.89MB + Engine MyISAM
wpstg0_wpsynchro_file_population_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpsynchro_sync_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

### Post Type Counts ###

attachment: 1630
client: 3
custom_css: 1
leadpages_post: 1
leadsquared_cf7_logs: 1071
ml-slide: 4
ml-slider: 1
mts_notification_bar: 1
nav_menu_item: 33
offer: 3
page: 104
portfolio: 1
post: 2
product: 9
pys_fb_event: 1
qsm_quiz: 1
revision: 374
shop_coupon: 1
shop_subscription: 20
slide: 6
template: 1
testimonial: 2
wbcr-snippets: 11
wo_client: 1
wp_global_styles: 1
wp_quiz: 3
wpcf7_contact_form: 34
wpdmpro: 220
wphash_ntf_bar: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

SB Welcome Email Editor: by Sean Barton – 4.9.2
ActiveCampaign: by ActiveCampaign – 8.1.8
Multi Step for Contact Form 7 (Lite): by NinjaTeam – 2.6.2
Chaty: by Premio – 2.8.3
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Country & Phone Field Contact Form 7: by Narinder Singh Bisht – 2.2.3
Disable User Login: by Saint Systems – 1.3.2
Download Manager: by W3 Eden – 3.1.05
Duplicate Page: by mndpsingh287 – 4.4.6
Font Awesome: by Font Awesome – 4.0.4
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Imagify: by WP Media – 1.10
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.4.2

Invisible reCaptcha: by Mihai Chelaru – 1.2.3
JSON API User: by Ali Qureshi – 3.8.0
JSON API: by Dan Phiffer – 1.1.1
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
Leadpages Connector: by Leadpages – 2.3.13
LeadSquared Suite: by LeadSquared
Inc – 0.7.4

LiteSpeed Cache: by LiteSpeed Technologies – 4.4.5
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.4
Max Mega Menu: by megamenu.com – 2.9.5
MetaSlider: by MetaSlider – 3.23.5
Nav Menu Roles: by Kathy Darling – 2.0.1
WP OAuth Server - CE: by WP OAuth Server – 4.2.0
PixelYourSite: by PixelYourSite – 8.2.8
Fixed Widget: by Thomas Maier
Max Bond – 5.3.0

QuadMenu PRO: by Mega Menu – 1.9.3
QuadMenu: by Mega Menu – 2.1.9
Share This Image: by ILLID – 1.63
Simple System Status: by Leo Gopal – 2.1.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Mobile Detect: by Pothi Kalimuthu – 1.3.0
WooCommerce Login Popup and Shortcodes: by Phpbits Creative Studio – 1.0.2
WooCommerce: by Automattic – 5.5.4 (update to version 6.4.1 is available)
Wordfence Security: by Wordfence – 7.5.9
Yoast SEO Premium: by Team Yoast – 7.6.1
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.4
WP Mail Logging: by Wysija – 1.10.2
WP Mail SMTP: by WPForms – 3.2.1
WP Notification Bars: by MyThemeShop – 1.0.5
WP STAGING: by WP-STAGING – 2.9.6
WPDM - Archive Page: by WordPress Download Manager – 3.0.3
WPDM - Extended Short-codes: by Shaon – 2.8.6
WPDM - PDF Viewer: by WordPress Download Manager – 1.3.0
WPFront User Role Editor: by Syam Mohan – 3.2.1.11184
Zendesk Support for WordPress: by Zendesk – 1.8.4

### Inactive Plugins (5) ###

Join.chat: by Creame – 4.1.15
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Mega Menu: by Themeum – 1.4.2
WP Rollback: by GiveWP.com – 1.7.1
WP Synchro: by WPSynchro – 1.6.4

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.7.2
installatron_hide_status_test.php: by  –
WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1925 - /shop/
Cart: ? Page visibility should be public
Checkout: #1927 - /checkout/
My account: #1928 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Betheme
Version: 26.3
Author URL: https://muffingroup.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 7,649
Oldest: 2022-04-21 13:02:59 +0530
Newest: 2022-05-09 18:58:05 +0530

### Status report information ###

Generated at: 2022-05-09 18:59:46 +05:30

Thank you.
Regards,
INSAID

Hi @insaid,

Since the responsiveness comes from your theme and not from WooCommerce core itself, the issue would be best handled by your theme developers.

You seem to be using the Betheme theme from Muffin Group and you can find support here:

https://support.muffingroup.com/

Hope this points you in the right direction.

Best regards.

Hello Team,

We are using the Be theme and it’s already responsive in the website pages. It’s not responsive in the Woocommerce my-account template that we are using for the dashboard. If it’s a theme issue then this issue happens overall on the website but it’s happing on the dashboard only?

please check and please let us why this issue is happening, and what is the best solution to fix this issue.

Thank you.
Regards
INSAID

Hi @insaid

You can please try upgrading WooCommerce to the current version and see if that fixes the issue. I noticed that a pretty old version is in use on the site. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/

Besides WooCommerce you should also update the WooCommerce Database to match the core version. You can do it from WooCommerce > Status > Tools > Update database. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

Before doing that make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.

I hope this leads to a resolution.

Cheers

We haven’t heard back from you in a while, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.