Won't Add Subscriber

Hey there,

I went to that site to check things out, and was able to successfully sign up and receive a confirmation email (then later deleted the new subscriber from the list). That seems to be working. That said, it also appears to be a form from Gravity Forms or another third party tool rather than the official MailChimp WordPress form. For support on that you may be best off going to either the form system creator or to MailChimp’s main support by going to your user display name on the left side of your MailChimp account and clicking Support, then searching for a relevant term and choosing an option to get in touch.

If we can help with questions related to the official WordPress plugin here, we’ll be glad to assist!
-Gabe

Hi mr mc_gabe

I am developing a website and i experience the same problem:

https://microswebsites.nl/westkaai/en/gelegenheid/

Can you please help?

Hey LeonGr,

Thanks for getting in touch. From looking at the site, I was able to see the same issue where the plugin failed to work. In order to try and troubleshoot this, can you try disconnecting the plugin from MailChimp within the plugin’s settings, then re-connecting it, then refreshing the Lists menu and re-connecting it to the desired list?

In this process, do you see any errors?

If you can get back to us after trying that, we’ll be glad to help however possible.
Thanks,
Gabe

Oke, did that, but i saw no errors.

What I do find strange is:
When I press the subribe button my url changes to https://microswebsites.nl/westkaai/#mc_signup but what I see is the home page.

Hi LeonGr,

Thanks for writing back. After some investigating it seems the
<base href="https://microswebsites.nl/westkaai" /> in the head of your site is causing problems with the form submitting. A base url will redirect all relative URLs contained in on the page to the url specified.

Currently, javascript form submission is disabled in the plugin settings in your site. So the forms data is submitted with html. The base url is interrupting the form information from being submitted.

To fix this, there are a few things you can try. One option is enabling Javascript Support. That can be done by checking the ‘Use Javascript Support’ option under the List Options section. Or you could remove that base tag from that specific page and the form should work.

Let us know if you have any other questions.

-mc_d

removing the base line did the trick.

Thank you Dominic and Gabe for the support!