Won't let me upgrade and License Issue

  • Resolved KatieKat

    (@katiekat)


    8 years, 9 months ago

    Hi there,
    Have also sent this query through the plugin Support Page but have had no answer yet. I have the Premium version and payment left my account a couple of weeks ago to renew my license but I am getting a message on the plugin admin page that says I need to renew my licence ie “Renew your license now to access version 2.7.8.4 features and support”.

    I cannot update the plugin because it thinks that I have not renewed my license when I have, I obviously don’t want to try and upgrade again otherwise I will have paid twice.

    Can you help please.

    Kind regards

    KatieKat

    https://www.ads-software.com/plugins/rating-widget/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Vova Feldman

    (@svovaf)

    Hi @katiekat, I don’t see your message in our support. Please try to contact us via https://rating-widget.com/contact/. In your message, include your PayPal email address so we can check your payment records.

    Thread Starter KatieKat

    (@katiekat)

    Hi there,
    just a bit concerned at I contacted you at the contact link above and sent my details but still the plugin won’t let me upgrade to the latest version and have not heard anything back.

    Can you just let me know what is happening please.

    Kind regards

    KatieKat

    Plugin Author RatingWidget

    (@ratingwidget)

    From some reason I don’t see your request in our support system. Try to send a direct email to [support AT rating-widget DOT com] and I will verify that we got the ticket.

    Thread Starter KatieKat

    (@katiekat)

    Have just sent you a direct email as requested.

    Kind regards

    KatieKat

    Plugin Author RatingWidget

    (@ratingwidget)

    We received it and will respond shortly. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Won't let me upgrade and License Issue’ is closed to new replies.