wont play in IE

Are you using Strobe Media Playback for your video player? I’ve had reports from other users that they have trouble with it in IE. I haven’t gotten to the bottom of it yet, but switching to the Video.js player seems to help. It’s the first option in the plugin settings.

no I’m using video.js

Is it possible to get and older version that I can use until this IE problem is solved? I really love your plug in and don’t want to have to switch to any other

Thanks
Bob

Ok, that’s a bigger problem. What do you mean exactly by “won’t play in IE”? Do you see the video and thumbnail, but clicking on the play button doesn’t do anything? Do you see a blank video window? Do you see nothing at all? Are there any error messages?

You can always get older versions of any plugin from the WordPress plugin repository. https://www.ads-software.com/extend/plugins/video-embed-thumbnail-generator/developers/

no error messages and its just a black video window

I finally got a chance to test out IE and it works on my own website, although there’s a styling problem with the play button. Can you give me a link to a video that’s not working in IE so I can troubleshoot it?

sure can I email it to you? what woulod eb a good adress to use?

Thanks
Bob

Sure. Send it to [email protected]

Same problem here. On IE, the icons are corrupted (shown as squares instead of circles and triangles for the Play icon, e.g.) and if I put the KGVID tag inside the excerpt (above the “more” tag), clicking on the Play icon does not work (does not trigger the video). The same tag plays like a charm when clicked on the main article page…

Yannlossouarn,

I think the problem you’re seeing in IE is fixed in version 4.0.2 of Video.js which was released yesterday. I’ll put out another patch once I’ve tested it. What version of IE are you seeing the problem in?

In general, excerpt tags completely mess up shortcodes. I don’t know the specifics of your template, since you didn’t post a link, but you should always assume that it will not work in an excerpt.

Hi Kyle,

In fact, I rolled back to previous versions, and it seems VETG behaves better with 4.0.3 : the triangle of the Play icon is displayed ok, with a square border around it instead of the circular one. However, it still behaves the same (bad) way on IE when clicking on the Play icon.

The site is located on an intranet, so I cannot provide you with an access to it, but we use the Aware theme : https://themewich.com/aware/

Thanks for your support,
Yann

Versions of my plugin before 4.1 include version 3.2.3 of Video.js which had a security vulnerability and I do not recommend using it. WordPress staff are going around shutting down any plugin that hasn’t updated to version 4.0.0 or higher of Video.js. They are taking it very seriously.

Version 4.0.0 has a known problem loading the play buttons in some versions of IE and that is supposed to be fixed in version 4.0.2 which I will release in an update to my plugin as soon as I have tested it.

As I said, you should always assume that shortcodes will not work in the excerpt. I can’t rewrite your theme to make that work.