• After setting up a complete website to a client, we want to change the website Management email address in settings, however we do not receive any confirmation emails.

    We have tried gmail, personal domain, outlook.

    The confirmation email is not being received, we checked inbox, spam, junk, nothing!

    What can be done for this issue??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail()function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

    Thread Starter habashdesign

    (@habashdesign)

    Thank you for your reply.

    1- Hosting provider has PHP’s?mail()?function enabled, This is ain’t my 1st wordpress website i create using the same hosting provider under my reseller private server, therefore all functions are working perfectly with all of my others projects except this one!

    2- There’s no spammer activity from my server or being blocklisted. This issue is just related to single wordpress website.

    3- I left a comment on this website and I’ve received the email. I also used the?Health Check?plugin and send myself a test email from the plugin’s Tools tab and it works!

    This issue is only related to changing the website Management email address in settings!

Viewing 2 replies - 1 through 2 (of 2 total)
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