Won’t Refund, Despite 7 Day Policy

  • I advise not trusting this vendor. Their plugin did not work on my website. I contacted them via email the same day to request a Refund, based on their “7 Day Refund Policy”. The owner, G. Dorval, emailed me refusing to issue the refund. I properly informed him I would speak to my bank to file a dispute, but to no avail, at the time of this writing.

    I would not recommend this company, nor their product (Pinterest Conversion Tag/Subscription). I decided to go with a simpler, more trusted alternative by PixelYourSite instead, and have gotten the results intended. I now have to fight to get my $50.90 (discounted) back. Although it’s not a lot of money, it’s the principle of matter. All this could have been avoided if Better-Robots would have honored their Policy, and showed some integrity.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Pagup

    (@pagup)

    Hi,

    Thank you for your review …

    This review is related to the PAID version, as specified here above.. Also, you are referring to one of our TEAM member which is absolutely not the owner.

    One more thing. When you purchased the PRO version, you agreed with the Refund policy stipulating:

    Refunds only apply if there is a bug (Technical) related to our plugin that we are not able to fix and no refunds will be granted after the first 7 days of the original purchase, from our EULA

    Obviously, you did not read it. But you keep saying that we do not respect it.

    We asked you what went wrong with the plugin so that we can try to fix it for you … And you started being agressive with all your emails instead of simply explaining what was your issue.

    We have never had the chance to provide any kind of support that you are already judging us. That’s not really professional.

    Regards

    Moderator James Huff

    (@macmanx)

    Hi there @pagup I see you’ve repeatedly reported this review to the moderators as “Guideline violation: Review clearly related to another plugin (PRO version).”

    Please note that if the free plugin includes promotion of the pro plugin, the upgrade process and experiences after purchasing it are considered a reviewable part of the free plugin.

    Please see these for further details:

    Forum Guidelines

    Reminder: Developers Must Comply with the FORUM Guidelines

    About Plugin and Theme Reviews

    If you have any further questions after reading those, please feel free to contact us in the #forums channel on Slack: https://make.www.ads-software.com/chat/

    Plugin Author Pagup

    (@pagup)

    Hi @macmanx,

    Thank you for your reply !

    That’s actually great news! Because we were told several times that the Review and Support section were limited to the FREE plugin. That’s why, each time that we had a review or a support question related to the PRO version, we asked the user to send us an email or we used to mention that the “topic” was related to the “paid” version.

    As a result, we had to deal with complains about users asking why some questions were not replied on the support section (because of this) !

    Good then ! So, for general purposes, “Pro” users can also ak questions on the support section ? If yes, then it will be REALLY helpful !

    Let us know

    Regards

    PS: One more thing. What about names? Couple of months ago, I got a comment from a moderator saying that we were not supposed to display names – @jdembowski

    • This reply was modified 4 years, 2 months ago by Pagup.
    • This reply was modified 4 years, 2 months ago by Pagup.
    Moderator James Huff

    (@macmanx)

    Because we were told several times that the Review and Support section were limited to the FREE plugin.

    Support is still limited here to the free plugin.

    Again, please read the three items I linked you to.

    Couple of months ago, I got a comment from a moderator saying that we were not supposed to display names

    You’re referring to https://www.ads-software.com/support/topic/the-worst-18/?view=all#post-12601160 and that is still valid. Whether or not a person chooses to reveal their identity is up to that person, not you.

    If you have any further questions after reading the three items I linked you to, please feel free to contact us in the #forums channel on Slack: https://make.www.ads-software.com/chat/

    Thread Starter gspoobah

    (@gspoobah)

    @pagup The 7 Day Refund Policy was displayed by way of a banner during the checkout process. However, even if it is deeply embedded inside of your EULA document, (which I only saw one time when you responded to my email), you all should stand behind your products enough to not resort to manipulative means to steal money from unsuspecting customers. Have some integrity. I didn’t use the plug in at all, nor reaped any benefit from it. It would be different if I garnered analytics, or got something out of your product.

    But don’t worry about it. Like I told you all in my email, my bank will ensure the money is returned. You all apparently don’t mind suffering a needless chargeback, so no worries. It is what it is. I sincerely hope others who may want to buy your products read everything written here. I stand behind my 1-Star rating, most assuredly now. I wouldn’t want any others to suffer being cheated out of money like I was.

    • This reply was modified 4 years, 2 months ago by gspoobah.
Viewing 5 replies - 1 through 5 (of 5 total)
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