Won't save freshdesk user account login info to wordpress

  • Resolved jvidamins

    (@jvidamins)


    11 years, 9 months ago

    Got everything set up. When I submit a ticket through the freshdesk feedback widget, I get an e-mail from freshdesk saying “A new account has been created for you. Click the url below to activate your account and select a password!” Once I do that, I’m logged into freshdesk fine. However, once I log out, I can’t log back in because the log-in screen I see is my wordpress log-in screen due to your plug-in. Am I doing something wrong?

    https://www.ads-software.com/extend/plugins/freshdesk/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    I am not sure I understood you right, but please answer this:

    The plugin is to Single Sign on. It should only be used if you do not need your users to login to Freshdesk and instead want them to login to your WordPress site. Is this what you want?

    As a Administrator, you should login to your Freshdesk account using a link such as https://yourusernameoraccount.freshdesk.com/admin/home

    Thread Starter jvidamins

    (@jvidamins)

    I think I may have narrowed down where the problem is occurring. When I click the account creation e-mail freshdesk sends me, it takes me to the freshdesk user account setup page. If instead, I go to the freshdesk install and click either “Log-in” or “Check Ticket Status”, THEN it takes me to the wordpress user account log-in page, where I can successfully create an account. Then once logged-in, I have to re-navigate back to the freshdesk portal. WAAAAY too many steps involved there. I sure hope I have a setting wrong or something. Please help!

    Thread Starter jvidamins

    (@jvidamins)

    Sorry, I don’t have a problem logging in as Admin. All of this I’m describing is for “Users” I’ve created to test how the system works for my future users.

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hi,

    I am going to test this again and get back to you.

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    Can you please login to your Freshdesk admin account,

    Go to “Customer Portal” page and let me know if the option “Allow customers to Sign Up from the customer portal” is unchecked?

    Thread Starter jvidamins

    (@jvidamins)

    It’s unchecked. I think I figured out the problem. In Admin – Email Notifications, User Activation E-mail is checked by default. I’m guessing you have to uncheck that so freshdesk doesn’t send out the “user activation” e-mail. Is that correct? It still seems like a lot of steps to log in though. If the customer clicks the ticket link in their “New Ticket Created” e-mail, then their taken to the wordpress log-in screen. If they don’t already have an account then they have to create one at that point, then navigate back to the helpdesk screen, then log in again. It’s like a 5 or 6 step process and just seems too cumbersome. Any ideas on how to make it shorter?

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    I am myself trying to find a more easier way to get this done. I created this plugin for my own website but agree with the points you made. My Email is [email protected] in case you wish to communicate directly.

    As I update can keep you posted and discuss ideas to fine tune the plugin or process.

Viewing 7 replies - 1 through 7 (of 7 total)
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