That’s a loaded question for WordPress builds, there are hundreds of potential causes and it requires an experienced administrator to discover them. Herein is the need for a developer if you don’t have the technical experience to discover a conflict. I can give you a few pointers, but you should either disable our plugin or suffer through the process that is always required when conflicts occur.
You might note, our plugin is FREE and support is limited to misgivings of the plugin itself, not conflicts per se. We don’t make a penny on it and its public domain, as such most users fix problems themselves. That’s just the nature of “FREE”. I doubt the theme is the cause, but it is quite possible another plugin is the one in error. Conflicts require a number of steps to discover.
You will want to access the wp-config.php file at your WordPress root folder, to add a line of code in the file to turn on debug mode. After downloading the file locally, inside your text editor, search for a line of text that reads “Stop editing! Happy blogging.” Then below that past: define( ‘WP_DEBUG’, true );
Save, reload to root, and refresh the post page a few times to generate errors in the log. Access the /wp-content/ folder. Look for a file called debug.log and save it locally renaming the extension to .txt and paste any lines related to the plugin into this support ticket.
Next, I see you have multiple plugins installed at the comment box, which is probably the cause. Comment notification by email, subscription to notifications for new posts, and saving user details in the browser for next time commented. A cluster of comment plugins is asking for conflicts. Ideally, you would disable one at a time until our plugin worked, and then reactive the others until it didn’t work, noting the plugin that is related to the conflict. Conflicts usually occur when a script callout is named the same as another plugin. We try to keep all calls unique to avoid this problem, but no developer is perfect.
This is far as we can take you, it is in your court now to discover and report. Thanks.
Cc: @westerndeal
