Woo Commerce and Xero

Hello,

Before moving forward, in order to confirm what is the exact Xero plugin you are referring to, please share a copy of your site’s System Status that it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Then please paste it here in your response.

Thank you.

### WordPress Environment ###

WordPress address (URL): https://limehealth.co.uk
Site address (URL): https://limehealth.co.uk
WC Version: 6.6.0
REST API Version: ? 6.6.0
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 6 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.38-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.0
WC Database Prefix: VlnPg
Total Database Size: 24.79MB
Database Data Size: 20.54MB
Database Index Size: 4.25MB
VlnPgwoocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
VlnPgwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwoocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
VlnPgwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
VlnPgwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgactionscheduler_actions: Data: 1.02MB + Index: 0.70MB + Engine InnoDB
VlnPgactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgactionscheduler_logs: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
VlnPgblc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgblc_instances: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
VlnPgblc_links: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
VlnPgblc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgcartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgcartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgcartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgcartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgcomments: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
VlnPglinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgmailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgmailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgoptions: Data: 8.06MB + Index: 0.16MB + Engine InnoDB
VlnPgpostmeta: Data: 5.23MB + Index: 0.75MB + Engine InnoDB
VlnPgposts: Data: 2.06MB + Index: 0.23MB + Engine InnoDB
VlnPgstatify: Data: 0.22MB + Index: 0.30MB + Engine InnoDB
VlnPgtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgterm_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
VlnPgterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgusermeta: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
VlnPgusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
VlnPgwc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
VlnPgwc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
VlnPgwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
VlnPgwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
VlnPgwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgwc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
VlnPgwc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgwpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgwpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
VlnPgyoast_indexable: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
VlnPgyoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
VlnPgyoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
VlnPgyoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgyoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
VlnPgyoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 537
custom_css: 2
elementor_library: 2
nav_menu_item: 49
nectar_slider: 3
page: 43
post: 2
product: 121
revision: 200
seedprod: 1
shop_coupon: 10
shop_order: 64
wafs: 2
wpforms: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

Alfred, the Assistant: by 1&1 IONOS – 5.4.3
a3 Lazy Load: by a3rev Software – 2.5.1
All-in-One WP Migration: by ServMask – 7.61
Antispam Bee: by pluginkollektiv – 2.11.0
Approve New User Registration: by Addify – 1.4.1
Astra Pro: by Brainstorm Force – 2.2.4
Starter Templates: by Brainstorm Force – 3.1.11
Broken Link Checker: by WPMU DEV – 1.11.16
Classic Editor: by WordPress Contributors – 1.6.2
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.12.0
Facebook for WooCommerce: by Facebook – 2.6.16
Jetpack: by Automattic – 11.0
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.4.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.3
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
Salient Core: by ThemeNectar – 1.7
Salient Demo Importer: by ThemeNectar – 1.2
Salient Home Slider: by ThemeNectar – 1.3
Salient Nectar Slider: by ThemeNectar – 1.6
Salient Portfolio: by ThemeNectar – 1.6
Salient Shortcodes: by ThemeNectar – 1.4
Salient Social: by ThemeNectar – 1.1
Salient Widgets: by ThemeNectar – 1.1
Statify: by pluginkollektiv – 1.8.3
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
WooCommerce PayPal Payments: by WooCommerce – 1.8.1
WooCommerce Product Table: by Barn2 Plugins – 2.9.7
WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce Wholesale Pro: by Barn2 Plugins – 1.7.5
WooCommerce Xero Integration: by WooCommerce – 1.7.40 (update to version 1.7.42 is available)
WooCommerce: by Automattic – 6.6.0
Yoast SEO Premium: by Team Yoast – 15.7
WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.6
WPForms Lite: by WPForms – 1.7.4.2
YITH WooCommerce Ajax Product Filter: by YITH – 4.11.0

### Inactive Plugins (1) ###

WooCommerce Admin: by WooCommerce – 3.3.2

### Must Use Plugins (1) ###

1&1 Product Subdomain: by 1&1 – 1.1.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #11 - /store/
Cart: #1100 - /cart/
Checkout: #1101 - /checkout/
My account: #1102 - /my-account-2/
Terms and conditions: #2948 - /terms-and-conditions/

### Theme ###

Name: Salient
Version: 12.1.3
Author URL: https://themeforest.net/user/themenectar
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-21 12:41:55 +00:00
Options: ?
Notes: 78
Onboarding: completed

### Action Scheduler ###

Complete: 1,706
Oldest: 2022-05-21 14:11:20 +0000
Newest: 2022-06-21 12:29:30 +0000

Pending: 9
Oldest: -0001-11-30 00:00:00 +0000
Newest: 2022-06-27 14:03:05 +0000

### Status report information ###

Generated at: 2022-06-21 12:29:56 +00:00

Hello,

Thank you for sending over your system status. I see that you are currently using the following plugin:

WooCommerce Xero Integration: by WooCommerce – 1.7.40

Since this is our paid plugin, we’d like you to create a ticket at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

** Please kindly note that this particular forum is for questions that are related to the WooCommerce core features.

HI @eyreseyy,

Thanks for sending the system status.

Since WooCommerce Xero Integration plugin is revenue-sharing, can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum topic, so that we can keep track of what’s already been done. We will be able to help you further there.

Best regards,

We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thank you.