• Resolved atomikkingdom

    (@atomikkingdom)


    I’ve been having a problem for a few months now. Probably since Woo 5.7.

    The website works fine for customers. However whenever I log into wp-admin very soon Woo plugin triggers some processes which fill the physical memory on the server and makes the website unaccessible to anyone.

    Query Monitor doesn’t show much. My host says all processes go through index.php so it is hard to tell which process causes this.

    Disabling Woo solves the problem but that is the only plugin I can’t disable permanently.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • @atomikkingdom

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter atomikkingdom

    (@atomikkingdom)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.picturesuperstore.co.uk
    Site address (URL): https://www.picturesuperstore.co.uk
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 8000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.32-MariaDB-log-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 3080.83MB
    Database Data Size: 2850.16MB
    Database Index Size: 230.67MB
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    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_links: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
    wp_yrw_yelp_business: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yrw_yelp_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    afreg_fields: 3
    attachment: 1234
    b2bking_custom_field: 11
    b2bking_custom_role: 3
    b2bking_group: 2
    b2bking_list: 1
    b2bking_rule: 6
    block: 2
    blocks: 27
    custom_css: 3
    customize_changeset: 1204
    def_reg_fields: 10
    featured_item: 8
    frm_form_actions: 1
    frm_styles: 1
    gd_place: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    mailpoet_page: 1
    mc4wp-form: 2
    nav_menu_item: 104
    oembed_cache: 8
    page: 70
    polylang_mo: 2
    popup_theme: 6
    post: 24
    product: 276
    product_variation: 388
    raccartlist: 1
    racemailtemplate: 1
    revision: 5273
    shop_coupon: 19
    shop_order: 1380
    shop_order_refund: 26
    sliced_invoice: 2
    tablepress_table: 1
    ufaq: 1
    um_directory: 1
    um_form: 3
    user_registration: 1
    wccpf: 1
    wobd-badge-designer: 1
    woo_discount: 1
    wpbdp_listing: 1
    wsko_log_report: 265
    wysijap: 1
    ywar_reviews: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (25) ###
    
    HTML in Category Descriptions: by Arno Esterhuizen – 1.2.3
    ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.8.2
    B2BKing: by WebWizards – 3.5.0
    CSS Hero: by The CSS Hero Team – 4.03
    Header and Footer Scripts: by Digital Liberation – 2.2.1
    Hide Shipping Method For WooCommerce: by theDotstore – 1.1.4
    Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.23.2
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    Query Monitor: by John Blackbourn – 3.7.1
    Redirection: by John Godley – 5.1.3
    Trustpilot-reviews: by Trustpilot – 2.5.888
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
    WooCommerce Breadcrumbs: by Anthony Hortin – 1.0.8
    WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
    WooCommerce: by Automattic – 5.9.0
    WooSidebars: by WooCommerce – 1.4.5
    YITH WooCommerce Wishlist: by YITH – 3.3.0
    
    ### Inactive Plugins (10) ###
    
    WooCommerce: by Automattic – 5.6.1
    WooCommerce Amazon Pay: by WooCommerce – 2.0.3
    WooCommerce Email Customizer: by cxThemes – 3.33
    WooCommerce PayPal Payments: by WooCommerce – 1.6.2
    WPSSO Core (Premium): by JS Morisset – 9.11.0
    WPSSO Product Metadata for WooCommerce SEO: by JS Morisset – 1.10.2
    WPSSO Schema Breadcrumbs Markup: by JS Morisset – 3.8.1
    WPSSO Schema Shortcode: by JS Morisset – 1.2.0
    WPSSO Strip Schema Microdata: by JS Morisset – 2.12.2
    WPSSO Update Manager: by JS Morisset – 4.10.1
    
    ### Must Use Plugins (1) ###
    
    WordPress automation by Installatron: by  –
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #20185 - /shop/
    Basket: #16 - /basket/
    Checkout: #17 - /checkout/
    My account: #18 - /my-account/
    Terms and conditions: #145 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.14.3
    Author URL: https://www.uxthemes.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 434
    Oldest: 2021-08-14 15:23:09 +0000
    Newest: 2021-09-02 12:39:27 +0000
    
    Pending: 1,620
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-12-11 15:32:34 +0000
    
    In-progress: 1
    Oldest: –
    Newest: –
    
    Failed: 1
    Oldest: 2021-03-19 20:26:55 +0000
    Newest: 2021-03-19 20:26:55 +0000
    
    Canceled: 800
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-12 21:16:06 +01:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @atomikkingdom,

    Sometimes it can be tricky to identify the culprit that is pushing processes and filling the memory. You can start by making a backup and updating all your plugins. You could also check if there are recent fatal errors in the WooCommerce logs under WooCommerce > System Status > Logs.

    I highly recommend that you go through debugging by following these guides:

    * https://www.hostinger.com/tutorials/debug-wordpress
    * https://www.ads-software.com/support/article/debugging-in-wordpress/

    Let us know how it goes.

    Thread Starter atomikkingdom

    (@atomikkingdom)

    2021-10-25T13:16:00+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Yoast\WP\Lib\Dependency_Injection\Container_Registry::register() must be an instance of YoastSEO_Vendor\Symfony\Component\DependencyInjection\ContainerInterface, null given, called in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/lib/abstract-main.php on line 34 and defined in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/lib/dependency-injection/container-registry.php:28
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/lib/abstract-main.php(34): Yoast\WP\Lib\Dependency_Injection\Container_Registry::register(‘yoast-seo’, NULL)
    #1 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/src/functions.php(36): Yoast\WP\Lib\Abstract_Main->load()
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/wp-seo-main.php(484): YoastSEO()
    #3 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/wp-seo.php(50): require_once(‘/home/atomikk in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/wordpress-seo/lib/dependency-injection/container-registry.php on line 28

    2021-10-25T15:01:09+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T16:45:11+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T16:52:46+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T16:59:01+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:06:06+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:17:32+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:18:41+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:20:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:21:47+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    2021-10-25T19:34:20+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/atomikki/picturesuperstore.co.uk/wp-includes/wp-db.php on line 2022

    Thread Starter atomikkingdom

    (@atomikkingdom)

    Plenty to read here. All plugins were up to date. I am not an expert but the issue may be related to Woo DB.

    Also YOAST plugin have been deleted so nit sure what that is doing there.

    Thread Starter atomikkingdom

    (@atomikkingdom)

    2021-12-10T14:18:13+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', '6eVN-h09OkMD')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', '6eVN-h09OkMD', '[email protected]')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.ph in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T14:18:14+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', '6eVN-h09OkMD')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', '6eVN-h09OkMD', '[email protected]')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.ph in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T14:18:16+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', '6eVN-h09OkMD')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', '6eVN-h09OkMD', '[email protected]')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.ph in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T14:18:16+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', '6eVN-h09OkMD')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', '6eVN-h09OkMD', '[email protected]')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.ph in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T22:45:34+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', 'cKh6zjzecmEX*6')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', 'cKh6zjzecmEX*6', 'robbin.cortina@...')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/pl in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T22:45:35+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', 'cKh6zjzecmEX*6')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', 'cKh6zjzecmEX*6', 'robbin.cortina@...')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/pl in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T22:45:37+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', 'cKh6zjzecmEX*6')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', 'cKh6zjzecmEX*6', 'robbin.cortina@...')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/pl in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    
    2021-12-10T22:45:38+00:00 CRITICAL Uncaught Error: Class 'SoapClient' not found in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php:3424
    Stack trace:
    #0 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(305): B2bking_Public->b2bking_custom_registration_fields_check_errors(Object(WP_Error), '', 'cKh6zjzecmEX*6')
    #1 /home/atomikki/picturesuperstore.co.uk/wp-includes/plugin.php(189): WP_Hook->apply_filters(Object(WP_Error), Array)
    #2 /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/woocommerce/includes/class-wc-form-handler.php(1080): apply_filters('woocommerce_pro...', Object(WP_Error), '', 'cKh6zjzecmEX*6', 'robbin.cortina@...')
    #3 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(303): WC_Form_Handler::process_registration('')
    #4 /home/atomikki/picturesuperstore.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/atomikki/picturesuperstore.co.uk/wp-includes/pl in /home/atomikki/picturesuperstore.co.uk/wp-content/plugins/codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin/public/class-b2bking-public.php on line 3424
    • This reply was modified 3 years, 3 months ago by atomikkingdom.

    Hi @atomikkingdom

    Thanks for sharing the error logs.

    Each of the several critical uncaught errors is associated with codecanyon-jyW3hvkt-b2bking-the-ultimate-woocommerce-b2b-plugin.

    So first of all please disable the B2BKing: by WebWizards plugin.

    If the issue still persists then it could be coming from your theme, one of the other plugins, or some custom code on your site.

    You’ll want to narrow down by following the steps of a conflict test. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Read more about plugin and theme conflicts in our Self-Service Guide.

    Let us know how it goes.

    Thread Starter atomikkingdom

    (@atomikkingdom)

    Thank you for your help. I’ll look into it.

    Disabling Woocmmerce solves the problem but that’s not a solution because I need that plugin to work. Even with Woo only activated the site stops working. It only happens when I log in to the dashboard.

    So it has to be something related to Woo plugin. The fatal error points to wp-db which is used by Woo I presume.

    There are no custom code on the website except CSS via CSS hero plugin. Now disabled as well.

    Hi there,
    We’re the B2BKing developers – regarding the critical errors above:

    – The error you see there means that you do not have enabled the SOAP / SoapClient service in PHP – you would have to enable it through your hosting / possibly you can do it via cPanel, or you may have to contact your hosting support.

    – It is connected to the VIES validation of VAT numbers. Our plugin uses SOAP to connect with the Europa.eu validation service. You can simply disable VIES by going to B2BKing -> Registration Fields -> VAT and disabling the “VIES” checkbox. The error would then go away if you disable it.

    I’m not sure if this is connected to the memory issue – I just wanted to let you know about this specific error you’re seeing there.

    Kind regards,
    Stefan

    Thread Starter atomikkingdom

    (@atomikkingdom)

    Hello Stefan
    thank you for that. I’ll speak to my hosting provider about it. I think the issue is related to the SQL database. I’m checking. Here are the error logs from today.

    [15-Dec-2021 14:18:48 UTC] WordPress database error Lost connection to MySQL server during query for query SELECT action_id, name, label, query, status, is_primary, actioned_text, nonce_action, nonce_name
    FROM wp_wc_admin_note_actions
    WHERE note_id = 11 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce->init, do_action('woocommerce_init'), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce\PayPalCommerce\Compat\CompatModule->WooCommerce\PayPalCommerce\Compat\{closure}, WooCommerce\PayPalCommerce\Compat\PPEC\DeactivateNote::init, WooCommerce\PayPalCommerce\Compat\PPEC\DeactivateNote::maybe_mark_note_as_actioned, Automattic\WooCommerce\Admin\Notes\Notes::get_note, Automattic\WooCommerce\Admin\Notes\Note->__construct, WC_Data_Store->read, Automattic\WooCommerce\Admin\Notes\DataStore->read, Automattic\WooCommerce\Admin\Notes\DataStore->read_actions
    [15-Dec-2021 14:20:48 UTC] WordPress database error Lost connection to MySQL server during query for query SELECT action_id, name, label, query, status, is_primary, actioned_text, nonce_action, nonce_name
    FROM wp_wc_admin_note_actions
    WHERE note_id = 11 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce->init, do_action('woocommerce_init'), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce\PayPalCommerce\Compat\CompatModule->WooCommerce\PayPalCommerce\Compat\{closure}, WooCommerce\PayPalCommerce\Compat\PPEC\DeactivateNote::init, WooCommerce\PayPalCommerce\Compat\PPEC\DeactivateNote::maybe_mark_note_as_actioned, Automattic\WooCommerce\Admin\Notes\Notes::get_note, Automattic\WooCommerce\Admin\Notes\Note->__construct, WC_Data_Store->read, Automattic\WooCommerce\Admin\Notes\DataStore->read, Automattic\WooCommerce\Admin\Notes\DataStore->read_actions
    [15-Dec-2021 14:34:04 UTC] WordPress database error Lost connection to MySQL server during query for query SELECT action_id, name, label, query, status, is_primary, actioned_text, nonce_action, nonce_name
    FROM wp_wc_admin_note_actions
    WHERE note_id = 7 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\WooCommerce\Admin\Install::check_version, do_action('woocommerce_admin_updated'), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\WooCommerce\Admin\RemoteInboxNotifications\RemoteInboxNotificationsEngine::run_on_woocommerce_admin_updated, Automattic\WooCommerce\Admin\RemoteInboxNotifications\RemoteInboxNotificationsEngine::run, Automattic\WooCommerce\Admin\RemoteInboxNotifications\SpecRunner::run_spec, Automattic\WooCommerce\Admin\Notes\Notes::get_note, Automattic\WooCommerce\Admin\Notes\Note->__construct, WC_Data_Store->read, Automattic\WooCommerce\Admin\Notes\DataStore->read, Automattic\WooCommerce\Admin\Notes\DataStore->read_actions
    [15-Dec-2021 16:04:14 UTC] WordPress database error Lost connection to MySQL server during query for query UPDATE <code>wp_options</code> SET <code>option_value</code> = '1639584311' WHERE <code>option_name</code> = 'action_scheduler_lock_async-request-runner' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, ActionScheduler_QueueRunner->maybe_dispatch_async_request, ActionScheduler_OptionLock->set, update_option
    Thread Starter atomikkingdom

    (@atomikkingdom)

    BTW the DB check in cPanel returns OKs all the way

    Hi @atomikkingdom

    Thanks for the updates.

    Please complete the steps advised by B2BKing developers so the plugin related issues are cleared. Then please let us know what errors still remain.

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 13 replies - 1 through 13 (of 13 total)
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