Woo Commerce: Free shipping not working – No shipping options were found

  • Resolved decli

    (@decli)


    1 year, 3 months ago

    Hello,

    I’ve have certain products with free shipping. One of them can be found here: https://www.atlantafitnessrepair.com/product/nexo-fitness-n300-bearing-barbell-15kg-olympic-barbell/

    When added to the cart with another item that does not have free shipping, the shipping price is shown correctly (the shipping cost of the other item only). Here’s one without free shipping you can use when testing: https://www.atlantafitnessrepair.com/product/life-fitness-activate-elliptical/

    When only the free shipping item is selected, then the buyer sees the error message: “No shipping options were found” regardless of the address provided.

    Nothing shows up as an error in the error log.

    Shipping prices are set up as classes, with one of them being Free Shipping $0.

    ? Please advise how to resolve the “No shipping options” error.

    ? Please advise how to display free shipping
    – shown as FLAT RATE $0
    – not simply the words FLAT RATE without a price indicator
    when items with free shipping are purchased individually.

    Thank you for your help!
    decli

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi

    To resolve the “No shipping options were found” error and display free shipping correctly in WooCommerce:

    1. Shipping Zones and Methods:
    • Go to WooCommerce settings > Shipping.
    • Make sure you have defined Shipping Zones correctly, including the zone covering your customer’s location.
    • Ensure that Free Shipping is enabled as a shipping method within the appropriate zone.
    1. Shipping Classes:
    • Make sure the products with free shipping have the correct shipping class assigned (e.g., “Free Shipping”).
    • Verify that the “Free Shipping” class is associated with the Free Shipping method in your Shipping Zones.
    1. Debugging:
    • Enable WooCommerce debug mode to check for any error messages. To enable, add this to your wp-config.php file:
       define('WP_DEBUG', true);
   define('WP_DEBUG_LOG', true);
   define('WP_DEBUG_DISPLAY', false);

    This will log any errors in the wp-content/debug.log file.

    1. Testing:
    • Test the scenario of purchasing a product with free shipping alone. Ensure that it correctly displays “FLAT RATE $0.”
    1. Cache and Caching Plugins:
    • Clear any cache, especially if you’re using caching plugins or a Content Delivery Network (CDN).
    1. Theme Compatibility:
    • Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. This can help identify if the theme is causing any conflicts.
    1. Plugin Conflicts:
    • Temporarily deactivate other plugins and test the checkout process again to rule out any plugin conflicts.
    1. Update Everything:
    • Make sure you have the latest version of WooCommerce, your theme, and all plugins.

    Thread Starter decli

    (@decli)

    Thank you Owadud for your great tips. I was able to narrow down the “No shipping options found” issue as a plugin conflict.

    I still can’t it to display $0 shipping cost, but am discussing with client to change to $1 shipping which will show to the customer.

Viewing 2 replies - 1 through 2 (of 2 total)
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