Woo commerce New Order Email Notification not Working

  • Hi, I have Woocommerce installed on a site (bbinabb.com) where people can order lunch. They have the option to pay by Paypal or cash/check on delivery. The admin receives an email when the customer has paid by PayPal but not the COD option. I have tested and set things in many different ways per other posts here but to no avail. I have the New Order email enabled and it is defaulted to the admin email address. It is set to HTML although I have tried others. I have also checked to make sure that the order arrives ok and it does and has a status of Processing. Any help would be appreciated.

    https://www.ads-software.com/plugins/woocommerce/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    processing is a valid status for the new order email. I’d suggest using Mandrill and WP Mail SMTP plugins so you get a log of emails sent, and more reliable sending.

    I am having an issue where my client is getting a “new order” email although the Paypal Payment never went through.

    Has anyone ever encountered this issue?
    If so, please let me know, thx!

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Sounds like you’re using sandbox..

    No, we confirmed Sandbox was disabled once we went live, thanks for the response.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    If the order is pending, its considered unpaid. Maybe someone changed its status manually.

Viewing 5 replies - 1 through 5 (of 5 total)
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