WOO from 7.4 backend very slow

Hi @nikketrikke ,

Thanks for reaching out!

I understand that the backend of your site is experiencing a slow load, is this correct?

Please can you clarify if it is only the backend of the site that is experiencing this issue, or if the front end is also producing a slow load?

As a first step, can you work through the below support article and see if this makes any difference:

• Troubleshooting a Slow Site

We’d be happy to take a look at your System Status Report to see if we are able to identify anything that may be contributing to this issue.

You can share a copy of your sites System Status Report by navigating to WooCommerce → Status. Select Get system report and then Copy for support.

Cheers!

hello i already read the article… i have vps optimized so fast enough… the site on fronted is right due cached but seems react well… I’VE TRIED to deactivate ALL plugins and chenge theme to default storefront and also cleared woo transient and cache and with ONLY WOOCOMMERCE ACTIVE backend is slow 25 second to load plugin page for example…

if i swtich to version 7.3 the backend is normal with only WOO active 0.5 sec. to load a page

so for me very strange version 7.4 to the latest slow down the site

is there a way to send you privately the support code?

• This reply was modified 1 year, 6 months ago by nikketrikke.

Hi @nikketrikke

Thanks for providing further information about your issue here.

I understand that reverting back to version 7.3 fixes the slow load on your site, yes?

Last May 10, 2023, WooCommerce 7.7.0 was already released. Can you please update your core version and see if this resolves the issue?

Otherwise, please share your System Status Report as requested by @beautyofcode above.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

tried rev 7.7 no luck time to load a page in backend e.g. products… or plugins page 60 seconds

now reverted to 7.30… the problem is if I deactivate all plugins.. the same the page loads very slow only with woo latest releases…

no one has the same issue????

• This reply was modified 1 year, 6 months ago by nikketrikke.

Hi @nikketrikke ,

Thanks for providing an update.

no one has the same issue????

This is not something I am able to reproduce on my end, as my admin loads without any issue with WooCommerce 7.7 active on my test site.

As previously requested, please can you share the following so that we can take a closer look at your sites current environment, as well as check if there is anything in the error log that may identify a possible cause:

• System Status Report: navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

is there a way to send you privately the support code?

Please could you clarify if you are referring to the System Status Report? If so, this would need to be shared with us here. You are more than welcome to redact any information you do not want to share publicly in the forum ??

Also, if you prefer, you can upload the system status report by using?Pastebin. This way you can provide us with the link, keep the file visible for a few days while we check into the issue and then delete it.

Cheers!

Hi @nikketrikke ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

hello i’m here again with a staging site to test why woo 7.9 slow down the site

assuming visit plugin pge on admin end… take 37 seconds against few (5.6) with version 7.3 https://prnt.sc/McrnB4cwAVFa

i use query monitor to test

41 sec to load plugin page with only woocommerce active and query monitor crazyyyy i can give you the log and status…

https://prnt.sc/34wpraN8REeE

i need to send in private the logs

• This reply was modified 1 year, 4 months ago by nikketrikke.

Hi @nikketrikke

I understand that you’re experiencing a significant increase in load times when using WooCommerce version 7.9 compared to version 7.3. It’s concerning to hear that it’s taking up to 37 seconds to load the plugin page on the admin end, and we understand how frustrating this can be.

The screenshots you provided are helpful, and using Query Monitor to test is a great step. It definitely seems like something isn’t right if the load time is still 41 seconds with only WooCommerce active.

In order to further investigate this issue, we would indeed need to take a look at your logs and status report. As you mentioned, these details should be sent privately due to the sensitive information they contain.

Please create a ticket through our support portal and attach the relevant logs and status report to investigate your issue further. Ensure to include a link to this thread, so we know what has been done already.

Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!

i read but nothing helps me… can you find a solution or suggestion? try to reinstall from scratch and import all orders could be an idea? i think not so simple

• This reply was modified 1 year, 3 months ago by nikketrikke.

in staging i did this: backup DB, then delete all woo tables and reinstall woo 7.9 latest now is go fast… the problem was in the tables.. but i not know the right way to do this and mantain theorders also because i have plugins for configura products and hope loose somethings

I have the exact same problem since updating to 7.9.0 (and have troubleshooted the same as the poster)

Instructions on how to ‘fix’ the Woo tables would be appreciated!

i make a try: cancelled the woocommerce_shipping_zone_locations because i inserted all the zones for remote areas the table is 99,137 so insane… probably on rev 7.3 not make a check of this table but by the 7.4 something changed i think this is the problem… cancelled and the 7.9 goes smooth.. BUT I NEED ALL THAT ZONES

CONFIRMED I empty only that table and the woo 7.9 goes without problems… Please is there a way to not make a pre-check on that table as in rev 7.3 ? i need a solution thanks